Regional Retail Performance and Operations Director
3 weeks ago
Hong Kong, HK, HK SAR, CNPermanentWho are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels, you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.What are we expecting from you?Reporting to the Regional Retail Director Asia Pacific, you will play a key role in initiating, launching, implementing, and monitoring projects aimed at driving business performance, data analysis & management, and retail operations. This includes ensuring the consistency of the Maison's standards of excellence across APA. You will be the voice of markets in escalating local needs/specificities to HQ and Regional counterparts and vice versa regarding the launch and management of projects across APA markets, with below 3 focuses:Department Leadership:
Lead and develop the team, animate the Retail Performance & Operations community in markets, and ensure close partnership and smooth collaboration across markets, regions, and HQ. Develop yearly and long-term strategy in APA, aligned with HQ and APA Retail teams' direction.Retail Performance:
Analyze local reports, investigate and challenge Markets, and support the Regional Retail Director in defining action plans and identifying best practices. Contribute to HQ and Retail projects escalating local needs (voice of markets) and be accountable for coordinating the implementation within markets (voice of HQ), liaising with other departments as regional lead. Collect & share feedback from markets and provide reporting. Facilitate implementation of action plans to drive performance in the region, fostering an analytical mindset and KPIs-driven approach.Retail Operations:
Adapt the roadmap to regional priorities and raise new needs. Lead region-specific initiatives and ways of working - using and setting up appropriate tools. Animate the community with transparent and frequent communication. Develop and upskill the competency of each market. Oversee regional project deployments planning. Master and monitor retail digital solutions/tools adoption. Coordinate and consolidate market feedback to HQ. Support markets in change management (mindset and behavior of market Retail Ops). Ensure Group policies and Maison commercial policies are complied with consistently. Liaise with regional Group functions on boutique audits.More than a role... We recruit for a careerBy joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how, and creations.The recruitment processSend your application online. If your profile matches our search, you will be contacted by our HR team for an interview.Along the recruitment process, you will meet with the Regional Talent Acquisition Manager, Regional Retail Director, Regional HR Director & President APA, International Retail Director & International Talent Director.
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Central And Western District, Hong Kong SAR China Richemont Full timeRegional Retail Performance and Operations Director - Asia PacificHong Kong, HK, HK SAR, CNPermanentWho are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no...
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