Retail operations and performance manager

4 weeks ago


Central And Western District, Hong Kong SAR China Projob21.com Ltd. Full time
Retail Operations and Performance Manager Report to the Managing Director

Performance and operational excellence

Prestigious Brand and Career Resources Job Duties Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong

Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency

Anticipate and address operational issues to keep pace with changing trends

Support various retail projects from clienteling strategies, process and budgetary control, and opening/closing of stores etc. Requirements Degree holder with more than 10 years’ experience in store operations and management

Solid track record in Luxury retail

Agile and open to new ideas; persuasive and backed with data; and people-oriented to establish meaningful relationships in the organization

Manage the commercial activities in the Hong Kong and Macau key account channels

Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc.

Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs

Responsible for leading and developing a strong sales team to achieve sales and profit targets

Keep track of sales team performance from optimizing call route, setting sales target, sales performance tracking, and on the job coaching to enhance performance

Work closely with marketing to effectively implement marketing programs to maximize revenue

Plan and drive the commercial activities of a portfolio of Personal Care products to HK & Macau Key Account channel

Formulate and develop short to long term channel sales strategies and objectives including business & market share growth, profitability target, distribution extension etc

Work closely with the relevant parties to negotiate trading terms & launch programs

Handle all incoming enquiries from customers

5-day work with fixed working hour

Job Duties

Working in the call centre to provide high standard of customer services to clients

Provide instant response to all incoming enquiries via different channels

Handle all the complaints cases tactfully and retain customers’ satisfaction#J-18808-Ljbffr

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