It helpdesk officer

3 weeks ago


Central And Western District, Hong Kong SAR China Pinpoint Asia Full time

IT Helpdesk Officer - Top-Tier Insurance Firm Our client, a globalized insurance firm, is seeking an experienced IT Helpdesk Officer to join the team. You will play a crucial part in providing L1 & L2 support to users across different countries, ensuring a high quality of support services to internal end users. Responsibilities Provide remote and on-site technical support for hardware, applications, and network services, ensuring smooth operations. Set up workstations and assist with IT support for meeting rooms. Escalate technical issues to the next level of support and collaborate with vendors for timely resolution. Contribute to knowledge sharing by writing articles, delivering training, and facilitating forums. Maintain accurate inventory and documentation, and support security patching of company devices. Requirements Degree or Diploma in Information Technology or related field.1-2 years of experience in IT support, with strong technical knowledge of hardware, software, and network services. Proficiency in Saa S ITSM tools like Service Now and familiarity with ITIL best practices. Excellent communication, problem-solving, and troubleshooting skills. Self-motivated team player with strong analytical and time management skills. Seniority level: Associate Employment type: Full-time Job function: Information Technology and Analyst Industries: Technology, Information and Media, Computer Hardware Manufacturing, and Software Development#J-18808-Ljbffr


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