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IT Services Manager
4 weeks ago
Our client, a Leading Bank, is looking for high-caliber person to fill the position.Job DutiesAct as a team head of internal and/or external helpdesk to provide guidance to other colleagues to handle daily helpdesk calls, service requests and enquiries arisen from both internal users and bank customersManage all scale of IT projects with client-side's aspect and provide recommendationsMonitor both vendor's and team's performance on service delivery to meet company standard and service levelsAdministrate IT Services day-to-day man-power resources allocation for IT Projects, helpdesk calls, service requests, and routine patching exercisesAct as a representative on behalf of ITD to prepare annual BCP on both IT requirement changes and recommendationsAct as a representative on behalf of ITD to participate offices and branches setup on providing IT requirementsInvolve in project team for projects that require IT service and support. Schedule and arrange IT Service tasks to accomplish the projectsKeep track of up-to-dated information technology trend and look for applicable IT solutions for ongoing improvementPrepare monthly report of IT Services to Head of Infrastructure Services if requiredAssist ITD to prepare annual budget and capital expenditure of IT ServicesJob RequirementsUniversity degree in Information Technology or related disciplineAt least 10 years experiences in IT Support which 2 years in managerial levelGood in user management, desk-side computer hardware setup, software installation & troubleshooting (including WinOS, MS Office / Outlook, GPO, SCCM, MDE, SEP, NAC, Avaya One-X, DHCP, Wi-Fi configuration, etc.)Experience in managing IT project, BCP arrangement, etc.Good knowledge on IT trend, market and security standardsStrong communication skill both in Chinese and EnglishMature and able to work under pressureGood people skills to work with people at different job levels
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