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Customer service coordinator

4 weeks ago

Central And Western District, Hong Kong SAR China Howmet Aerospace Full time

- Handle daily order processing and shipment arrangement.- Accurately process customer transactions in company system, such as quotes, customer purchase orders, delivery, returns, etc.- Company system: create/maintain customer database, prepare invoice, packing list, and related documents.- Check with the forwarders and arrange the shipment from vendors periodically and prepare the customs declaration documents.- Prepare shipping documents to the bank for LC collection.- Liaise with various departments, i.e., Sales, Procurement, Finance, Quality, Warehouse & Logistic team to fulfill sales targets and Key Performance Indicators (KPIs). Co-ordinate with the sales and procurement team to update the backlog in the system for any shipping schedule change.- Comply with the Company policies and procedures and provide support to fulfill the requirements. Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Minimum of 4 years of experience in customer service, sales support, or order processing, preferably in the manufacturing or aerospace industry. Strong organizational and problem-solving skills with keen attention to detail. Proficient in Microsoft Office (Excel, Word, Power Point) and ERP systems. Good knowledge of shipping processes, customs documentation, and LC (Letter of Credit) procedures. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.#J-18808-Ljbffr