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Venue Manager
1 month ago
Venue Pre-Opening & Setup
Oversee the preparation and setup of a new venue to ensure smooth, successful operations.Responsible for coordinating pre-opening activities, establishing operational procedures, liaising with contractors and vendors, and recruiting and training key staff.Set up operating procedures and workflows for each department.Source, negotiate, and finalize contracts with key vendors for essential services.Coordinate the procurement, delivery, and installation of furniture, fixtures, and equipment (FF&E) to meet the venue’s specifications and timeline.Oversee the setup and testing of operational systems, including POS, lighting, HVAC, and audiovisual equipment.Event Planning, Coordination, Execution
Liaise with Event Organisers in the Planning, coordination and management of all aspects of their Event including the support documentation needed for Event permits to local authorities.Develop detailed event plans, including timelines, budgets, logistics, and manpower staffing needs.Act as the primary point of contact for clients, vendors, and operational staff and manpower on event day.Ensuring Front of House presentation and set up meets standards. Being responsible for Front of House Staffing including, ushers, security, cloakroom, medical, security, cleaning and the briefing of staff pre-event, as well as training.Ensuring all public information systems display accurate information for each event, including screens, announcements, and signage.Coordinate the ingress and egress of patrons visiting the Venues for events, functions, and conferences.Ensuring that casual staff are suitably supervised and communicating with key venue in charge/ or other key event personnel.Ensuring all event administration is captured and stored in Venues and Event management system, including all post event reporting.Abiding by all relevant legislation, LN Standards, codes of practice and company policies and procedures at all times.Ensure all activities align with safety regulations, venue policies, and client expectations.Oversee the operational aspects of the Ticketing Agreement, Event Builds and Box Office Operation.Oversee load in and event days and relevant activities, work with operations coordinator ensuring all supplies, signage, setup and communications are in place.Managing some HR related tasks including onboarding, training registers and rostering all FOH staffing, security, first aid and other resources for each event.Work closely with the Production Contractor to ensure all aspects of the event are delivered seamlessly.Responsible for ensuring the completion of a Risk Assessment and a Pre-event Check, identifying, and removing any security or Health and Safety issues prior to the arrival of the public.To prepare, advise and check all ticket manifest (Ticketed and non-ticketed events) before it goes on sales / event launch.To update Venue Emergency Evacuation Procedures as necessary and ensure all FOH staff, Contractors and Security are fully trained in the Emergency Evacuation Procedures.Responsible for safety and security of the event, prepare risk assessment & safety planning; work across with APAC Safety & Security Team.To remain involved and engaged with the entertainment industry as a whole and to keep up to speed with developments or initiatives that could potentially improve the services offered at the venue.Analyse event success and provide insights on client satisfaction, operational efficiency, and financial performance.Generate post-event reports and maintain detailed records of all event-related activities.Identify areas for improvement and suggest strategies to enhance future events.Source, negotiate, and manage relationships with vendors for services.Ensure vendor compliance with venue policies, safety standards, and timelines.Review and manage vendor contracts, ensuring all terms meet venue standards and client needs.Lead and motivate a team of event coordinators, casual labour, contractors, and venue staff.Conduct training sessions for manpower supplier/ staff to ensure familiarity with event procedures, safety protocols, and customer service standards.Schedule and assign staff to various event roles, ensuring adequate coverage and support throughout the event.Staff Training
To manage a team of casual labour, contractors, and venue staff.Conduct training sessions for manpower supplier/ staff to ensure familiarity with event procedures, safety protocols, and customer service standards.Schedule and assign staff to various event roles, ensuring adequate coverage and support throughout the event.Health & Safety Compliance
Ensure events comply with all local health and safety regulations, including fire, crowd control, and emergency response requirements.Coordinate with regulatory authorities for required permits and inspections.Conduct risk assessments and implement emergency protocols as needed.Budgeting & Financial Management
Prepare and manage event budgets, monitoring expenditures to stay within approved limits.Provide clients with transparent pricing and billing for event services.Work closely with finance department on any other documentations necessary for event.Personal Attributes & Qualifications:
Minimum of 5+ years of experience managing mid- large-scale events.Bachelor’s degree in Event Management, Hospitality, Business, or a related field.Proven experience in venue or event management, with strong mobilization and logistics expertise.Experience with management of staff and contractors.Strong understanding of Hong Kong’s event regulations and permitting processes.General understanding of the technical requirements of live entertainment events.Understanding of OH&S risk assessment and licensing issues for events.Experience in working with broad type of event promoters/owners.Exceptional interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.Fluent in English, Chinese and Cantonese.Good verbal and written skills (English, Chinese, Cantonese).Ability to work to deadlines and attention to detail.Ability to manage situations with tact and diplomacy.Proactively identify problems and develop solutions.Proven ability to manage multiple events simultaneously and handle high-pressure situations.Enthusiastic about live music/events.Shows confidence in dealing with wide ranging complex situations.Excellent contract management ability.Good Leadership skills.Proficient in MS Office (Word, Excel, PowerPoint).Proficiency with venue and event management software, scheduling tools, and other technology related to venue setup and logistics.Adapts and work well with people of other cultures and backgrounds.Responsible for other assignments when necessary.May required to work on weekends, after office hours and public holidays as needed.Comply with the Live Nation code of conduct, policies, and procedures at all times.Adopt and promote the Live Nation values.Actively support the Strategic Pillars including: Our People, The Fans, Innovation, The Numbers & Our Partners.Work Location: Kowloon, Hong Kong.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Project Management, Business Development, and ManagementIndustries: Entertainment Providers
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