(Senior) Merchant Operations Manager

3 weeks ago

Central And Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.What You’ll Be Doing

Manage day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.Develop and execute a comprehensive merchant management strategy that aligns with the company's objectives.Analyze merchant data and metrics to help identify trends, support business reviews.Collaborate with cross-functional teams, including support, risk, product, and customer support, to ensure client needs are understood and met. Coordinate with these teams to address issues or implement new initiatives.Participate in projects focused on process improvement, merchant satisfaction, and team efficiency. Contribute to the development and implementation of merchant management best practices.Business travel to meet with merchants at offline events as required.What We Look For In You

Experience in an account management role within a cryptocurrency exchange or e-commerce environment is advantageous.Bachelor degree or above in any discipline.Strong verbal and written communication skills with the ability to build and maintain relationships with merchants.Demonstrated logical thinking, strong communication, coordination, teamwork, and execution skills.Fluency in both English and Chinese for business communication is a must.Fresh graduates with 1-2 years of experience are welcome and will be considered for a junior position.L&D programs and Education subsidy for employees' growth and development.Various team building programs and company events.Wellness and meal allowances.Comprehensive healthcare schemes for employees and dependants.More that we love to tell you along the processApply for this job#J-18808-Ljbffr

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