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Customer Service Specialist

1 month ago

Central And Western District, Hong Kong SAR China Wonder Full time
Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.Currently, Wonder is Hong Kong’s first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a single mobile app. Core products include the Wonder App (Mobile App), Wonder Smart Terminal (O2O Payments), Wonder Card (Custom Card) and Wonder Portal (Desktop Dashboard). For selected merchants, Wonder also offers instant payments settlement (T+0), also one of the first in Hong Kong. As of today, Wonder is growing exponentially month-on-month and is well-positioned to become the no.1 payments gateway platform in Hong Kong.Headquartered in Hong Kong, Bindo Labs raised its USD 6MM series A funding round in 2021 led by Hong Kong Telecom (HKT) / Pacific Century Group. Bindo Labs has offices across Mainland China and Asia Pacific, including Shenzhen, Changsha and Singapore.Junior-levelHong KongWhat You Will Do:Provide comprehensive support for daily operations and customer services, including administrative tasks, customer support, team activities, after-sales services, and training processes.Handle customer enquiries from various communication channels, including messages, email, and telephone, with professionalism and empathy in all interactions.Maintain accurate records of customer interactions, process customer accounts, and file documents.Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.Continuously innovate customer support processes to boost efficiency and enhance the customer experience.Assist to monitor, maintain, deploy, and provide product application support in a virtualized environment, including change control.What We Are Looking For:Educational & Experience:A bachelor's degree, preferably in Computer Science, IT Management, or a related field, with a minimum of 1-2 years of working experience in a related field.Experience in a customer care/support or sales role within a B2B environment or working within fintech, software, or payments industries is preferred. Candidates with less experience are also welcome.Technical Skills:Adoptive for a fast-growing company with strong willingness to adopt and manage change.A proactive and customer-centric approach to problem-solving.Ability to work collaboratively and consultatively across multiple internal departments as a customer advocate.Self-motivated with excellent communication and presentation skills.Proficient in both spoken and written English and Chinese (Mandarin and Cantonese).What We Offer:Competitive base packageOpportunity to take full ownership of a verticalFlat and open work cultureInternational team environmentGroup medical insuranceBirthday leaveAt Bindo Labs / Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.Seniority level

Entry levelEmployment type

Full-timeIndustries

Technology, Information and Internet

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