Manager - Customer Services (Cashier) - Insurance company

4 weeks ago


Central And Western District, Hong Kong SAR China Harvest Personnel Agency Full time
Responsibilities:Develop and maintain comprehensive standard operating procedures for all cashier-related processesEnsure all team members are trained and adhere to the established SOPsReview and update SOPs regularly to optimize efficiency and incorporate process improvementsPrepare detailed reports and presentations to communicate findings and recommendationsActively participate in the planning and implementation of system projects related to the Cashier departmentCollaborate with IT and other cross-functional teams to identify and implement workflow enhancementsTest new systems, processes, and tools, and provide feedback to ensure seamless integration and user adoptionConduct thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflowsIdentify lessons learned and implement corrective actions to address any issues or gapsSet clear performance objectives and monitor team members' progress towards achieving themAnalyze team performance metrics, such as TAT, and implement strategies to optimize team productivity and customer serviceProvide hands-on support and backup to the Cashier team during peak periods or unexpected situationsRequirements:Bachelor's degreeMinimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institutionStrong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insightsExcellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teamsProficient in project management methodologies and experience in leading system implementation projectsProven track record in developing and implementing standard operating proceduresHands-on experience in identifying and implementing workflow enhancementsAbility to motivate a team, with a focus on continuous improvement and customer serviceAbility to work under pressure and manage tight deadlines with good time managementProficiency in both spoken and written Chinese and EnglishProficient in Microsoft Office suite, particularly Excel, PowerPoint, and WordLocation:

WanchaiSalary:

NegotiableFor any queries, please call Ms. Wan at 23120060 or

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