Service Engagement Manager

1 month ago


Hong Kong, Hong Kong SAR China SUSE Full time

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere â from the data center to the cloud, to the edge and beyond. SUSE puts the âopenâ back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Service Engagement Manager

  

Job Description

   

JOB DESCRIPTION

Services Engagement Manager

Job Description:

Objectives of the role

The Services Engagement Manager provides the vital link between the Sales teams and the Services teams. You will be responsible for articulating the value that Services offerings can provide to both Sales teams and Customers. You will also be pivotal in crafting the most appropriate offering to suit a customers requirements. Building a healthy pipeline of Services opportunities through education of the Sales team and interaction with current customers will also form an important part of this role. Lastly, you will be the owner of the Services Forecast for your region or Geo, contributing to the weekly Forecast process.

Focus Area

  • Be able to articulate the key values of SUSE products, solution and strategy
  • Act as main point of contact for Sales in assigned region or Geo
  • Establish trusted working relationship with Sales in assigned region or Geo by collaborating and supporting Sales teams within opportunities
  • Help Sales teams position and sell Consulting, Premium Support, and Training Services by clearly articulating the value Services brings to customers
  • Maintain an accurate Services Bookings Forecast for region or Geo
  • Coordinate with Premium Support team on Support Renewals and include in Forecast
  • Attend customer meetings as necessary to support the Sales team
  • Identify future opportunities and build Services pipeline through working with Sales teams and current customers
  • Negotiate Services Contracts with customers
  • Create Statements of Work (SOWs), utilizing Consulting team as necessary to assist with technical scope
  • Work with other regions in sharing best practice and share resource where it makes sense for the SUSE global business to optimize our key resources
  • Work with the SMO to comply with departmental processes and to develop new practices, processes and documentation as necessary
  • Support the growth and development of Service resources within assigned region
  • Assist in ongoing process improvement activities
  • Provide cover for colleagues' absences from time to time
  • Comply with company processes and guidelines and adapt to the changing needs of the business

About You

  • Excellent communicator, able to interact with all levels at the customer and internally and build long lasting relationships
  • Great collaborator, able to work across your own team and wider groups
  • Very familiar with Services selling, and ability to articulate the value of Services
  • Knowledge of the process of selling, ability to provide a forecast for your region or Geo
  • Enthusiastic and passionate approach to the Services business with the ability to convey that passion on your audience
  • Good understanding of SUSE product set and Services offerings
  • Growth mindset - this is a growing company and you will need to grow with it

Essential Attributes

  • Fluent in English - Able to conduct all aspects of the role in English
  • Native or Fluent in Cantonese
  • Experienced Services Seller
  • Practiced at weekly, monthly, quarterly forecasting
  • Able to developing pipeline alongside Account Executives
  • Good Financial and Business acumen
  • Hands on experience with Salesforce CPQ
  • Skilled in Microsoft Office products, especially MS Excel
  • Background in IT, with broad knowledge of Software market

Desirable Attributes

  • Experience in similar Software Vendor
  • Familiarity with the Open Source environment
  • Knowledge of other vendors in the same space
  • Degree level education

Job

Services

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.â¯Â 

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.â¯â¯Â 

If youâre a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply nowâ¯Â 

We give you the freedom to be yourself. You will work in a global community of unique individuals â like you â with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.â¯â¯Â 

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

  • We are passionate about customersâ¯

  • We are respectful and inclusiveâ¯Â 

  • We are empowered and accountableâ¯â¯Â 

  • We are trustworthy and act with integrityâ¯Â 

  • We are collaborativeâ¯Â 

  • We are SUSEâ¯Â 


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