Assistant Manager, Change

4 weeks ago


HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

Job Responsibilities:

  • Stand up Programmes – Clearly articulate the Problem Statement, Solution, How to Measure Success, Current Operating Model, Target Operating Model, Scoping & Phasing, Prioritization Criteria, Roles & Responsibilities, and Implementation Plan.
  • Engage Senior Stakeholders for Business Decision – Clearly present the Questions, Options, Pros & Cons of each option. Document the decision clearly.
  • Propose sensible solutions and validate them with stakeholders when there is little guidance on "who needs to do what by when".
  • Counter-suggest alternative approaches when facing resistance or limitations.
  • Ensure progress by running workstream working groups or agile scrum teams.
  • Regularly showcase the progress via SteerCo meetings or agile end-of-sprint showcases.
  • When designing CoM/ToM, work closely with solution architects and business process owners to identify workable solutions.
  • Wear a customer lens, take a step back, and think “what are the customers' needs?”
  • Design customer journeys for each touchpoint – incl. UXUI design, Comms layout design and copywriting uplift (SMS, Email, Policy Documents, Renewal/Change/Acquisition/Claim Documents)

 

Job Requirements:

  • Proven record of strong programme management skill in transformation programmes
  • Proven record of strong CX designer skill and customer journey revamp
  • Highly structured, organized, logical and proactive
  • Short and succinct in communication
  • Able to operate under pressure. Keep a positive vibe and maintain positive working relationships with a wide range of stakeholders
  • Energetic to drive change
  • Can-do spirit. Comfortable walking in the dark and making things happen
  • Strong sense of ownership
  • Flexible and adaptive to be able to work on various tasks of different nature, and pick up new skills when necessary

 

Why Zurich

 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great 
Join us as we constantly explore new ways to protect our customers and the planet.
 

  • Location(s):  HK - Hong Kong 


  • HongKong, Hong Kong SAR China HSH Management Services Full time

    The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels, The Repulse Bay and many high-profile assets globally) is seeking to hire an Assistant Manager, Logistics to join the Information Technology Department, based in our office located in Wong Chuk Hang, Hong Kong. This role will assist in managing procurement process and various...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Support the Head of Engineering Lines & Construction on delivery of the planned profitability of Engineering Lines for HK Commercial Insurance (HK CI) Assist in formulating and executing underwriting strategy of HK CI Underwrite and analyze new and renewal business by utilizing The Zurich Way of Underwriting (TZW) framework, within the...

  • Assistant Manager

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary As a key member of Zurich’s Partnership team to assist Business Development Manager in developing win-win solutions and relationship for Zurich’s partners and promoting business growth in Zurich’s partnership channel The role needs to be passionate about delivering the compelling marketing initiatives and to be sales-driven and...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

      Job Summary Large and complex claims handling and managerial support   Job Accountabilities Responsible for the large and complex liability and property claims Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides Provide technical support to the team including work simplification and...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

      Job Accountabilities Report to APAC CIO and be responsible for progressing a number of key strategic initiatives and shaping the strategic direction & priorities across the APAC region for Zurich Group Investment Management Lead the deployment of the 1 to 3-year investment income planning process, liaise closely with the Corporate Centre team in...


  • HongKong, Hong Kong SAR China HSH Management Services Full time

    The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels, The Repulse Bay and many high-profile assets globally) is seeking to hire an Assistant Director, Hospitality Technologies to join the Information Technology Department, based in our Corporate office located in Central, Hong Kong. This role will collaborate closely with different...

  • Key Account Executive

    4 weeks ago


    HongKong, Hong Kong SAR China Beiersdorf Full time

    Role Purpose Develop and build relationships with key customers, understand customer needs and achieve business objectives together with distributor. Expanding the partnership with distributor by continuously problem solving and creative ideas initiating.   Co-work with cross function smoothly such as Marketing, Finance and Supply Chain. Serve as the...

  • Compliance Manager

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Assist the Head of Compliance to promote ethical and proper business practices.  Support in development, implementation and monitoring of compliance programs and training.  Provide compliance advice to business units.  And assist in counseling the business on matters of risk affecting the overall reputation and public image of the...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary To handle personal lines claims with main focus on Travel claims With moderate supervision to manage medium standard (moderate severity/complexity) claims of travel and property claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics   Job...

  • Senior Claims Officer

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary To handle personal line claims focusing on Travel    With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics   Job Accountabilities Responsible for personal...


  • HongKong, Hong Kong SAR China Intesa Sanpaolo Group Full time

    Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and...

  • Actuarial Assistant

    2 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    As a Reserving Analyst, you will join the Finance function, working besides experienced actuaries, supporting Reserving analysis, and providing Reserving insight directly to the business. The role is expected to be a strong development platform for future roles – the candidate will be expected to be actively studying actuarial exams, and proactively...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional level....

  • V&V Engineer

    4 weeks ago


    HongKong, Hong Kong SAR China Alstom Full time

    Req ID:444460    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Responsible for multi-lines business but mainly to focus on Property & Casualty portfolios KPIs performance of the HK BU focusing on Mid-Market domestic business Underwrite and analyze new and renewal business utilizing The Zurich Way of Underwriting (TZW) framework and within delegated authority levels Develop and maintain relationships...

  • Claims Officer

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics   Job Accountabilities Promptly handle first party claims taking responsibility to resolve...

  • Claims Officer

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary To handle personal line claims focusing on Home and Retail Property With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics   Job Accountabilities Promptly...

  • Senior Claims Officer

    4 weeks ago


    HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling   Job Accountabilities Responsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial...


  • HongKong, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Accountabilities Support the APAC Operational Excellence Team to deliver the projects of simplification and automation Gather requirements from users and support the functional design Assist in developing solutions by Microsoft Power Tools Participate in "As-Is" and "To-Be" business process requirements / optimization sessions with...

  • EHS Officer

    1 week ago


    HongKong, Hong Kong SAR China Alstom Full time

    Req ID:455379  Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, trams to turnkey systems, services, infrastructure, signalling and digital mobility. Joining us means...