Contract Claims Assistant

Job Summary

• To handle personal lines claims with main focus on Travel claims
• With moderate supervision to manage medium standard (moderate severity/complexity) claims of travel and property claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics

Job Accountabilities

• Responsible for handling and monitoring the travel, property and home insurance claims
• Promptly handle claims including third party liability of home claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged
• Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/recovery indicators
• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
• Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.
• Refer to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand & fulfil the needs and expectations of our customers
• Compliance with customer protocols/service charter

Job Qualifications

• Preferably Bachelor degree holder and/or equivalent working experience
• Working towards the recognized industry standard
• Technical knowledge of products and services
• Understand local legislation and legal liability
• Understand industry standards and protocol
• Knowledge of claims agreements and the application of the litigation process
• Interpretation of policy cover
• Has experience with all major aspects of the claims adjustment process
• Insurance working experience in claims handling an advantageous, preferably on travel claims
• Good technical knowledge on claims handling, preferably travel insurance
• Moderate technical claims handling knowledge within the designated line of business/claim type
• Recognize the relevance of customer proposition and how to interpret specific handling requirements
• Recognize the benefit of providing excellent customer service
• Be able to articulate how to prioritize and work to deadlines
• Desire to learn and be flexible to business change

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong