Operations Manager

4 months ago

Hong Kong, Hong Kong SAR China State Street Full time

Who we are looking for

Play key leadership role overseeing State Streetâs Hong Kong Payments and Forecasting team responsible for settlement of payments, local Self-Clearing and nostro forecasting and funding.  Candidate is expected to champion organizationâs transformational efforts and progression to real time payments and a single global payment platform.  Guide the prioritization of Modernization and transformational initiatives, both internal and driven by the regulatory landscape.  Consistently track and monitor department performance and operating environment, recognize and manage risk. Remain current on all regulatory rules industry changes and ensure timely implementation of changes and updates. Represent State Street as payments subject matter expert, interacting with clients and external industry working groups and committees. Ensure all regulatory and compliance requirements are met without exception and participate in regulatory examinations as needed. Develop plans, tools and training to manage and support implementation activities for all initiatives both tactical and strategic with an impact to the Team. Demonstrate exceptional people management skills through regular coaching and development of staff and managers.

What you will be responsible for

Change Management
  • Lead and promote change management and corporate strategy initiatives within GD - Payments (locally / globally)
  • Active contributions to the local Payments management team and global working groups.
  • Adopt a proactive role in promoting local initiatives and capabilities across Payments operations units and support other units (i.e. Global Treasury, Global Markets and Security Services)
  • Represent State Street in industry groups; keep up to date on legislative and market requirements.  Be aware of the impact of any changes on the groups operating model and client base

Products / Services Supported
  • HKD and CNY self-clearing
  • Payment Processing - SWIFT, ISO20022
  • Forecasting â Secondary and Primary Nostro Accounts
  • CLS Support - Control Branch & Custody 3rd Party
  • Regional Securities Trading

Staff Management and Resourcing
  • Manage overall headcount and resourcing
  • Communicate corporate strategies and core objectives to all staff.
  • Ensure that recruitment, training, performance management and salary/bonus strategies are managed/achieved
  • Completion of Performance and Planning Reviews and setting of goals and objectives as well as individual development plans
  • Create an environment which promotes teamwork, motivates, rewards and supports all staff

  • Ensure appropriate resources and support, including training and industry sessions, are available to enable staff to achieve business and personal objectives
  • Ensure staff are trained in line with local regulatory and accreditation requirements

Risk and Compliance
  • Ensure full compliance with State Streetâs Corporate Policies, Standard Operating Procedures, relevant legislation and regulatory requirements
  • Ensure the departments risk profile is continually assessed and monitored (Operational, Fiduciary, Documentary and Reputational).  Work with the management team to eliminate deficiencies, detect major areas of risk and implement best practices.
  • Ensure completion of management and risk reporting, ensure the reporting reflects the businesses risk profiles and, key performance and risk indicators.
  • Primary point of contact for all internal / externals audits in region; findings are to be assessed, actioned and non recurring
  • Ensure a business continuity plan for areas of responsibility is in place inconjunction with your Global Team.  Invoke contingency procedures as required.  Communicate actions to senior management and business continuity manager.

Financial Management
  • Assist with the preparations of the departments budget; monitor and analyse budget and expenses
  • Review and analyse the costs (direct / indirect) associated with the services provided by the department; work to increase efficiencies and reduce costs

Client Service / Relationship
  • Keep current on the account status of customers (internal / external) and 3rd party agents; participate in the resolution of high level problems as required
  • Develop strategies that will improve efficiency and customer satisfaction
  • Ensure that timely feedback is provided to internal servicing units and 3rd party agents via the relevant relationship owners
  • Ensure that annual reviews are completed of active SLAâs.  Ensure open items are monitored and regular updates are received from operational managers
  • Develop and sustain relationships by initiating communication on a regular basis
  • Monitor internal service delivery levels against established standards; 
  • Ensure that GD - Payments Operations, State Street custody operations, Global Treasury & SSGM operations are informed of changes in processes and market requirements

What we value

Education and Experience 

  • 10 years experience in the financial services industry in particular treasury, payments and funding/forecasting
  • Proven capabilities in operational and staff management (minimum 5 years experience)
  • Extensive experience in the development and maintenance of relationships
  • Strong working knowledge of major financial instruments and products impacting cash flow
  • Ability to work with a Global Team and productively work with teams and management in other geographic areas and time zones

Skills/Knowledge  

  • Ability to provide leadership, vision and direction for managers and staff
  • Decisive with demonstrated ability to make decisions calmly and rationally in stressful situations.
  • Effectively communicate with clients and senior management, as well as staff and peers within State Street
  • Demonstrate the ability to analyse a problem, obtain and evaluate information, and make sound decisions
  • Embrace State Streetâs âcorporate valuesâ; create a work environment that inspires our staff to demonstrate those values in every aspect of their roles
  • The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
  • Excellent communication skills

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