Senior Customer Service Manager

Responsibilities Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations...

A leading financial institution in Hong Kong seeks a Manager / Senior Manager / AVP for Chargeback operations. The successful candidate will lead a team to ensure compliance with VISA and MasterCard guidelines, manage dispute transactions, and liaise with local and overseas banks. Minimum 7 years of experience in Chargeback and Credit Card Operations, and...

Senior HR Manager I Fintech I Internet Brokerage I Asset Management I Start-up Job Responsibilities: Supervise the customer services team (in HK, SG and Malaysia) for the daily operations and ensure compliance with internal and regulatory guidelines Responsible for handling account opening (both retail and corporate clients), on-boarding customer KYC check,...

Join to apply for the Senior Customer Services Officer role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column‑free, integrated ground‑access...

Manager/Senior Manager, Customer Service (Insurance Company) A fast-moving local Insurance Company is looking for a Manager/Senior Manager – Customer Service. Responsibilities Identify and establish metrics, benchmarks and key performance indicators (KPIs) in collaboration with the business leaders and other key stakeholders to ensure customer and...

Direct message the job poster from Cettire We have an exciting opportunity for an Assistant Customer Service Manager to join our growing team. Working on a permanent full-time basis, your duties will include but are not limited to: Overseeing customer service enquiries from various channels Hiring, training and managing new employees Managing escalated...

A leading service provider in Hong Kong is seeking a supervising professional to manage team operations and customer service requests. The role includes issuing quotations, managing maintenance schedules, and preparing rosters. Ideal candidates should have at least 3 years of relevant experience, strong command of English and Cantonese, and proficiency in...

Direct message the job poster from TF International Securities Responsibilities Complete various activities of client management such as KYC, onboarding, annual review and maintenance Face clients and handle requests efficiently such as deposit, withdrawal and transfer Proactively work with sales and operations to ensure clients’ satisfaction Communicate...

Join to apply for the Customer Service Executive role at Jebsen Group Join to apply for the Customer Service Executive role at Jebsen Group BEVERAGE BEVERAGE In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its...

Company DescriptionWe are Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected...