Support Specialist Lead
1 week ago
AnyDesk Software is a cutting-edge company that builds a platform to reinvent the internet. Our mission is to improve the way society functions through innovative software technology and global connectivity.
Job Requirements
We're seeking a highly skilled 2nd Level Technical Support Specialist who can provide quick and competent technical assistance for our remote access software. The ideal candidate will have a strong technical understanding and be able to communicate effectively to understand problems and explain solutions.
Main Tasks
- Handle 2nd level and higher difficulty items to ensure timely resolution.
- Assist in tracking feature requests from high-value customers to meet their expectations.
- Collaborate with customer-facing teams to ensure seamless communication.
- Serve as the main point of contact between QA and Customer Facing Teams.
Required Skills and Qualifications
The successful candidate will possess a strong ability to listen attentively, apply logic, and reason. They should also have basic knowledge of at least two operating systems (Windows, macOS, Linux, Android, iOS), fluency in English, and fluency in Cantonese, Mandarin, Korean, or Japanese. Additionally, they should have problem-solving skills, hands-on mentality, and a positive attitude towards challenges.
PREFERRED SKILLS AND EXPERIENCE
- Familiarity with Linux Ubuntu, Debian, or Red Hat is an asset.
- Experience with previous engagement in Hardware, Software, or IT fields is beneficial.
Benefits and Perks
We offer a generous leave entitlement, personal and professional development focus, room for creative ideas, a fun work environment where everyone is valued, and free drinks and snacks.
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