Production Support Specialist
7 days ago
Classy Wheeler Limited: An Overview
As a leading cloud computing service provider, Classy Wheeler Limited offers comprehensive management system solutions tailored to the apparel industry.
Job Title: Application Support
We are seeking a highly skilled Production Support Specialist to join our team. The successful candidate will be responsible for providing exceptional support to customers using our Production Management System (PMS).
Key Responsibilities:
- Offer seamless customer support via telephone and email to ensure smooth PMS operations.
- Conduct on-site demonstrations, training sessions, and provide technical support to customers, which may involve short business trips to China.
- Test, implement, and troubleshoot the system for customers.
- Foster strong relationships with customers and deliver high-quality service on behalf of the company.
Requirements:
- A minimum of 1 year's experience in industrial engineering, factory production processes, or production management is required, preferably in the garment/textile industry.
- Knowledge of PMS or basic IT/application software is essential.
- Fluency in Cantonese and Mandarin is necessary.
- The ideal candidate should possess excellent analytical and problem-solving skills.
- Knowledge of pattern design and making is an advantage but not mandatory.
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