Business Transformation Specialist
2 weeks ago
About Hang Seng Bank
Hang Seng Bank is committed to delivering exceptional service. Our people are our greatest asset and play a vital role in enhancing our performance for customers and providing best-in-class products and services.
Career Opportunities
We seek high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Job Summary
We are currently seeking a Business Transformation Specialist to join our team. This role will be responsible for investigating operational issues, problems and new opportunities. The ideal candidate will have excellent analytical skills and the ability to provide initial high-level options for solution design, factoring feasibility and business impact.
Key Responsibilities
- Provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
- Responsible for investigating operational issues, problems and new opportunities.
- Build end-to-end business models of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing state of business.
- Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
- Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals.
- Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.
Requirements
- University graduate in related disciplines or other relevant qualifications.
- Minimum of 5 years' relevant experience in project management/business analysis capability.
- Knowledge in retail banking business and account acquisition preferred.
- Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
- Agile knowledge and scrum master experience will be an advantage.
- Being proactive, innovative, with good communication and analytical skills.
- Proficiency in both spoken and written English and Chinese.
- Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
The estimated salary for this position is HKD 65,000 - 85,000 per annum, depending on experience. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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