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Infrastructure Director
2 weeks ago
About Pinpoint Asia
">Pinpoint Asia is a specialist technology recruitment firm based in Hong Kong, serving a wide range of clients across various industries.
">About the Role
">We are seeking an experienced Infrastructure Director to lead our team responsible for store-level IT support and infrastructure management. As a key member of our organization, you will oversee the planning, design, and implementation of IT infrastructure in retail locations, ensuring seamless integration and high availability.
">Key Responsibilities
">- ITIL Service Management">
- Lead the IT service management functions by implementing ITIL processes and fostering a culture of continuous service improvement.">
- Develop, monitor, and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and standard operating procedures.">
- Ensure that incident, problem, change, and release management processes are robust and continuously optimized.">
- Strategic Planning & Execution">
- Develop and maintain an infrastructure roadmap in alignment with overall IT and business strategies.">
- Manage the evaluation, adoption, and integration of emerging technologies to maintain competitive service standards.">
- Ensure alignment between IT infrastructure projects and business growth objectives.">
- Team Leadership & Vendor Management">
- Lead, mentor, and develop a high-performing team responsible for store-level IT support.">
- Establish strong vendor relationships and manage contract negotiations to support infrastructure initiatives.">
- Oversee budget planning and financial management for infrastructure projects and operational expenses.">
- Service Quality & Security Oversight">
- Ensure that all infrastructure setups comply with industry standards, security protocols, and regulatory requirements.">
- Collaborate with cross-functional teams to troubleshoot issues and implement proactive measures to reduce downtime.">
- Act as the primary liaison between IT and business units to ensure that service delivery meets or exceeds expectations.">
Qualifications & Experience
">- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.">
- Significant experience in IT infrastructure management within a multi-location or retail environment.">
- Proven track record of managing large-scale infrastructure projects and leading IT service management initiatives.">
- Hands-on experience with ITIL frameworks; ITIL certification (Intermediate/Expert) is strongly preferred.">
- In-depth understanding of enterprise-grade infrastructure components, including networks, servers, cloud, and on-premises solutions.">
- Demonstrated ability to architect and implement store-level IT systems, ensuring seamless integration and high availability.">
- Strong strategic thinking with the capacity to align IT initiatives with broader business objectives.">
- Excellent team leadership, communication, and stakeholder management skills.">
- Ability to manage multiple projects and prioritize in a fast-paced, dynamic environment.">
