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Senior Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China EMPLOYEES RETRAINING BOARD Full time

Job Summary:

We are seeking a highly skilled Senior Operations Manager to lead the development and management of our district-based services through the ERB Service Centre and Service Spots network.

Main Responsibilities:

  • Coordinate the development of service network setup at designated locations, including coordinating renovation and design work of the service centre and implementing fixture and hardware setup plans;
  • Plan for and manage software and applications development in support of service operation and new service features at the district service network;
  • Handle tendering of service contracts related to district service operation and manage service operators, including liaison with service operators for formulating service plans to achieve stipulated outcomes;
  • Prepare operation guidelines and monitor service performances of service operators;
  • Handle assigned projects and duties related to employment and support services;
  • Perform any other related duties as assigned.

Requirements:

  • A recognised University degree preferably in Public Administration, Business Administration, Social Sciences, Human Resources Management, or relevant disciplines with a minimum of 5 years' post-degree work experience, of which at least 2 years should be at supervisory level;
  • Experience in project management of renovation work and service application development would be an advantage;
  • Good knowledge of employment services, service centre administration, vocational training and/or continuing education with relevant experience in public organizations or NGOs would be an advantage;
  • Strong analytical, time management, organisational abilities, and attention to details;
  • Good team player with effective interpersonal, communication and problem-solving skills;
  • Good command of English and Chinese, and good PC skills.