Senior Operations Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Allianz Partners Hong Kong Full time

Be among the first 25 applicants

Responsibilities
  • Oversee and drive productivity and positive customer outcomes within the local insurance operations.
  • Manage project funnel and take responsibility for timely and efficient delivery.
  • Lead and ensure compliance with Allianz Group standards in relation to local outsourcing function, business continuity and security, protection & resiliency, and data privacy.
IT Governance & Compliance
  • Implement and maintain IT governance frameworks and policies.
  • Ensure compliance with Allianz Group standards and regulatory requirements.
  • Conduct regular audits and assessments to identify and mitigate risks.
Security Management
  • Oversee the development and implementation of security strategies and protocols.
  • Monitor and respond to security incidents and breaches.
  • Collaborate with other departments to ensure data protection and cybersecurity measures are in place.
  • Manage, mentor, and develop a small team of IT professionals.
  • Foster a collaborative and innovative team environment.
  • Set performance goals and conduct regular evaluations.
Operational Excellence
  • Optimize IT operations to ensure efficiency and effectiveness.
  • Manage IT budgets, resources, and projects.
  • Drive continuous improvement initiatives within the Operations and IT department.
Stakeholder Engagement
  • Collaborate with senior management and other departments to align IT strategy with business objectives.
  • Communicate IT policies and procedures to stakeholders across the organization.
Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Experience in Insurance or Financial Services is preferred.
  • Minimum of 8 years of experience in IT operations, with a focus on governance and security.
  • Proven experience in managing and leading a team.
  • Strong knowledge of IT governance frameworks (e.g., COBIT, ITIL) and security standards (e.g., ISO 27001, NIST).
  • Excellent problem-solving and decision-making skills.
  • Strong communication and interpersonal skills.
Preferred Skills
  • Certifications such as CISM, CISSP, or CISA.
  • Experience with cloud technologies and cybersecurity tools.
  • Project management experience or certification (e.g., PMP).
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Insurance

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