Customer Service Officer, General Insurance

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

Main Responsibilities:

  • Deliver exceptional pre-sale and post-sale support to clients.
  • Drive the growth of general insurance products through both inbound and outbound communication.
  • Uphold best practices in customer service while ensuring high service standards.
  • Assist banking and alternative distribution channels with operational support.
  • Foster and maintain strong relationships with both internal and external stakeholders.
  • Oversee necessary renewal processes and documentation with effective time management.
  • Adhere to internal and external compliance standards and regulations.

Requirements:

  • Post-secondary education or higher.
  • 3-5 years of experience in sales and customer service, ideally within the general insurance sector.
  • Possession of relevant insurance licenses (I&II).
  • Strong knowledge of insurance products, with an emphasis on medical insurance being advantageous.
  • Excellent customer service and communication abilities.
  • Proficient in both written and spoken English and Chinese.
  • Detail-oriented with a calm demeanor.


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