Insurance Customer Service Representative
3 weeks ago
Prudential plc is seeking a dedicated and customer-focused individual to join our team as a Senior Officer, Channel Services (Outbound). As a key member of our customer service team, you will be responsible for providing exceptional service to our bancassurance customers through dedicated after-sales services and outbound servicing calls.
Key Responsibilities- Provide effective outbound call services to customers for problem payment, policy administration movement, and claims pending cases follow-up.
- Generate appointments with customers via outbound servicing calls for sales teams to follow up.
- Deal directly with customers to handle regulated activities, including policy conversion, ILAS lump sum top-up, MCH verification, and other after-sales service requests.
- Carry out clerical duties, including handling incoming emails and voice mails.
- Assist in preparing MIS reports as assigned.
- Support and participate in projects and ad-hoc tasks as assigned by the supervisor.
- Tertiary education.
- Pass of IIQE paper I, III, and V.
- Minimum 4-5 years of after-sales services experience in insurance/banking industry/outbound call/telemarketing experience.
- Proficient in Cantonese, English, and Mandarin.
- Good interpersonal and communication skills.
At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.
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