Insurance Customer Service Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time
Job Summary

Prudential plc is seeking a dedicated and customer-focused individual to join our team as a Senior Officer, Channel Services (Outbound). As a key member of our customer service team, you will be responsible for providing exceptional service to our bancassurance customers through dedicated after-sales services and outbound servicing calls.

Key Responsibilities
  • Provide effective outbound call services to customers for problem payment, policy administration movement, and claims pending cases follow-up.
  • Generate appointments with customers via outbound servicing calls for sales teams to follow up.
  • Deal directly with customers to handle regulated activities, including policy conversion, ILAS lump sum top-up, MCH verification, and other after-sales service requests.
  • Carry out clerical duties, including handling incoming emails and voice mails.
  • Assist in preparing MIS reports as assigned.
  • Support and participate in projects and ad-hoc tasks as assigned by the supervisor.
Requirements
  • Tertiary education.
  • Pass of IIQE paper I, III, and V.
  • Minimum 4-5 years of after-sales services experience in insurance/banking industry/outbound call/telemarketing experience.
  • Proficient in Cantonese, English, and Mandarin.
  • Good interpersonal and communication skills.
About Us

At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.



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