Complaint Management Senior Analyst
9 hours ago
We are seeking a high caliber professional to join Citibank (Switzerland) AG as Complaint Management Senior Analyst.
About the Role- The primary objective of this role is to conduct thorough investigations and handle complaints received by the firm, adhering to internal procedures and rules.
- A key responsibility will be to investigate and assess complaint allegations competently, diligently, impartially, fairly, consistently, and promptly.
- You will prepare detailed written response letters to customers based on investigation findings.
- This position requires strategic thinking, making decisions that may impact clients and business.
- Additionally, you will explain and/or provide findings and conclusions of investigations when appropriate.
- You will assess whether the complaint should be upheld, and what redress and/or remedy may be appropriate.
- A minimum of 5-8 years of experience in a related field.
- Knowledge of retail brokerage procedures is desirable.
- You must possess advanced knowledge in MS Office and NetX360.
- Excellent verbal and written communication skills are essential.
- Demonstrated multi-tasking ability, analytical skills, problem-solving skills, and a consistent record of on-time delivery are required.
Career opportunities with us mean joining a global family of over 230,000 dedicated individuals.
Key Facts- Estimated salary: $120,000 - $180,000 per year.
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