Complaint Management Senior Analyst

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Citibank (Switzerland) AG Full time
Complaint Management Senior Analyst

We are seeking a high caliber professional to join Citibank (Switzerland) AG as Complaint Management Senior Analyst.

About the Role
  • The primary objective of this role is to conduct thorough investigations and handle complaints received by the firm, adhering to internal procedures and rules.
  • A key responsibility will be to investigate and assess complaint allegations competently, diligently, impartially, fairly, consistently, and promptly.
  • You will prepare detailed written response letters to customers based on investigation findings.
  • This position requires strategic thinking, making decisions that may impact clients and business.
  • Additionally, you will explain and/or provide findings and conclusions of investigations when appropriate.
  • You will assess whether the complaint should be upheld, and what redress and/or remedy may be appropriate.
Requirements
  • A minimum of 5-8 years of experience in a related field.
  • Knowledge of retail brokerage procedures is desirable.
  • You must possess advanced knowledge in MS Office and NetX360.
  • Excellent verbal and written communication skills are essential.
  • Demonstrated multi-tasking ability, analytical skills, problem-solving skills, and a consistent record of on-time delivery are required.
Working at Citibank (Switzerland) AG

Career opportunities with us mean joining a global family of over 230,000 dedicated individuals.

Key Facts
  • Estimated salary: $120,000 - $180,000 per year.


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