Strategic Operations Leader for Customer Excellence

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

Prudential, a global life insurance company, seeks an experienced Strategic Operations Leader to drive customer excellence in our Customer Operations division. As a key member of the leadership team, you will play a vital role in shaping operational strategies and initiatives that deliver exceptional customer experiences.

Job Description

This senior-level position requires a seasoned professional with a strong background in business operations, strategic consulting, or project management. Your expertise will be essential in supporting the Chief of Staff in implementing operational and service strategies that enhance customer satisfaction, operational efficiency, and overall performance.

Key Responsibilities:
  • Data-Driven Insights: Utilize data analytics to identify opportunities for improvement in key performance indicators and drive business growth through data-driven decision-making.
  • Cross-Functional Collaboration: Lead cross-functional initiatives and collaborate with internal stakeholders to develop and implement operational solutions that meet customer needs.
  • Operational Efficiency: Oversee financial aspects of operations, analyze business performance metrics, and evaluate the actual benefits of improvement plans after implementation.
  • Strategic Planning: Conduct comprehensive strategic planning analyses, leveraging market research, customer insights, technology trends, and innovations to formulate actionable strategies that enhance the overall customer experience.
Requirements

To succeed in this role, you must possess:

  • A degree in a related field or professional qualification in Insurance
  • Minimum 10 years of experience in business operations, strategic consulting, or project management roles
  • Strong strategic, quantitative, analytical, process improvement, and business planning skills
  • Excellent customer experience orientation with a track record of nurturing a customer-centric culture
  • Ability to work under tight deadlines in a fast-changing environment
  • Strong collaboration ethic, influencing skills, and ability to work with internal and external stakeholders

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience, as well as excellent benefits and career development opportunities in a dynamic and supportive environment. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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