Senior Account Director

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

About Us:

Ogilvy is a global advertising agency that has been creating impact for brands through iconic, culture-changing ideas since its founding 75 years ago.

We build on that rich legacy through Borderless Creativity – innovating at the intersections of our advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries.

Our goal is to deliver creative solutions that drive unreasonable impact for clients and communities. We currently rank as the #1 global agency network for creative excellence and effectiveness by WARC, signifying our ability to make a difference.

About the Role

The Senior Account Director plays a key role in maintaining client stability and influencing potential growth.

This position is responsible for maintaining strong client relationships and delivering excellent marketing/advertising/PR (online and offline) activities and creative strategies.

The Senior Account Director must use their experience and discipline to drive constant improvement, covering areas such as client service, customer insights development based on data, communication strategy development, campaign plan supervision, project management, quality control, and reporting.

Key Responsibilities
  • Client Management:
    • Ensure client satisfaction and handle strategic issues or problem resolution of one-to-one marketing issues with the line manager.
    • Develop a comprehensive understanding of the marketplace and our client's business, including various media and distribution channels.
    • Proactive engagement with the client to improve existing services and drive profitable client relationships.
    • Be accountable for the security of our client's business.
    • Manage and ensure the quality of our services to clients.
  • Leadership & People Management:
    • Develop working relationships with Account Managers and Executives to ensure campaigns/projects move forward smoothly once briefed.
    • Be the first stop in resolving problems raised by Account Managers and Executives.
    • Work with Business Development/Group Account Director to project future account team personnel requirements and overcome any existing issues.
    • Assume responsibility, be proactive, and have an energetic working attitude while always being positive.
    • Take responsibility for managing and motivating account team members to allow them to achieve maximum potential.


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