Customer Experience Manager

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...

Role OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...

Cathay Pacific Airways Limited is seeking a Customer Experience Champion to join its Global Service Centre team. As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through technical and non-technical support, ensuring outstanding customer satisfaction and timeliness in meeting the organization's service...

Job OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...

Company OverviewHang Seng Bank Limited is committed to service excellence, recognizing our people as our most valuable asset. We strive to continually enhance our performance for customers and provide best-in-class products and services.

Customer Experience Lead Position DescriptionWe are looking for a highly skilled and experienced Customer Experience Lead to join our team at the West Kowloon Cultural District Authority. In this role, you will be responsible for leading the full cycle of application development and implementation projects from requirement collection to deployment, managing...

Job OverviewThis role plays a critical part in driving the success of FWD Insurance's operations management and strategy team. The successful candidate will be responsible for developing market-leading risk-based management frameworks and next-generation solutions to drive innovation and delivery of large-scale transformations.The ideal candidate will have a...

Oliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...

Job DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...

About UsLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.We're also committed to providing transformational opportunities for our...

Wealth and Personal BankingWealth and Personal Banking is one of HSBC's key business areas, helping deliver on the bank's purpose of opening up a world of opportunity. We provide our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.Our TeamWe are currently seeking a...

Job SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.

Job DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...

We invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...

Job SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...

We are looking for a highly motivated and enthusiastic individual to join our team as a Retail Management Trainee. As a member of our team, you will have the opportunity to develop your skills and knowledge in retail operations, sales, and customer service.Required Skills and QualificationsDegree holder in any related field.Strong passion for the retail...

The Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...

Company OverviewAs a leading life assurance company, BOC Group Life Assurance Company Limited is dedicated to providing exceptional customer experiences through our services. Our team is committed to delivering high-quality support and timely solutions to meet the diverse needs of our customers.

FWD Insurance aims to transform its customer experience through innovative operations management. We are seeking a transformational leader to drive this change, leveraging their expertise in underwriting and claims management to create a seamless customer journey.The ideal candidate will have a comprehensive understanding of financial services, insurance...

Key ResponsibilitiesDeliver exceptional customer service and sales support in a contact centre environment on products and propositions that cater to various customer segments.Provide high-quality written communication via digital channels to resolve customer inquiries efficiently.Read and interpret customer digital inquiries to identify their needs and...