Floor Team Lead

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China COS Full time
Cos Store Floor Manager Job Description

As a key member of the Cos team, you will play a vital role in delivering exceptional customer experiences that drive sales and build a loyal customer base. With a focus on operational excellence, you will lead a dedicated team to achieve outstanding results.

Key Responsibilities:

  • Prioritize excellent customer service by providing styling advice, product knowledge, and ensuring seamless store experiences.
  • Analyse sales data and collaborate with the store manager to optimize sales performance and department efficiency.
  • Lead a high-performing team of sales assistants to maintain exceptional standards of service and sales achievement.
  • Support talent acquisition, induction, and training to develop team members' skills and confidence.
  • Assist the store manager in identifying future talents and developing tailored development plans to support their career growth.
  • Oversee daily store operations, ensuring efficient workflows and maximum productivity.
  • Represent Cos as a brand ambassador, delivering an unparalleled customer experience.
  • In the absence of the store manager, step into the leadership role, demonstrating expertise and adaptability.

Qualifications

We seek individuals who embody the spirit of teamwork, entrepreneurship, and continuous improvement, fostering an environment of collaboration and shared success. Your optimistic outlook, flexibility, and ability to take independent initiative are essential attributes for this role.

What You Need to Succeed:

Knowledge:

  • You understand what drives great customer experiences.
  • Prior retail or customer-facing experience is beneficial.

Motivation:

  • You enjoy creating a positive work environment and leading a team to achieve outstanding results.
  • You are results-driven and excel at multitasking.
  • You are committed to self-development and supporting others' growth.

Behaviour:

  • You contribute to building a cohesive team, embracing diverse perspectives and ideas.
  • You stay up-to-date with industry trends, customer needs, and competitor activity, driving innovative solutions to enhance the customer experience.
  • You provide constructive feedback to support team members' growth and development.
  • You are self-aware, understanding the impact of your actions, and demonstrate respect and empathy in all interactions.
  • You take ownership of tasks, prioritize efficiently, and adapt to changing circumstances.
  • You communicate effectively, actively listening to others' perspectives and providing valuable insights.
  • You continuously seek opportunities to improve processes and drive excellence.

Past Achievements:

  • Experience in driving sales through teams.
  • Talent management, performance coaching, and developing team members' skills are valuable assets.

Benefits and Perks:

  • A competitive salary range: $55,000 - $70,000 per year.
  • A clothing allowance to support your style and flair.

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