Assistant Front Office Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. This includes directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Key Responsibilities

Supporting Management of Front Desk Team

• Utilize strong interpersonal and communication skills to lead, influence, and encourage others.

• Supervise and manage employees, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Develop specific goals and plans to prioritize, organize, and accomplish your work.

• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Ensuring Exceptional Customer Service

• Provide services that are above and beyond for customer satisfaction and retention.

• Empower employees to provide excellent customer service.

Additional Responsibilities

• Analyze information and evaluate results to choose the best solution and solve problems.

• Inform and/or update the executives, the peers, and the subordinates on relevant information in a timely manner.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryThe Assistant Front Office Manager is responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. This includes directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.Candidate ProfileEducation and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential as an Assistant Front Office Implementation ManagerAt Hang Seng Bank, we're committed to excellence and innovation. As an Assistant Front Office Implementation Manager, you'll play a vital role in driving our investment operations forward.Key Responsibilities:Support investment initiatives and operations, collaborating with internal and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Assistant Front Office Implementation ManagerHang Seng Bank is committed to service excellence and seeks a high-calibre professional to join our team as an Assistant Front Office Implementation Manager.Key Responsibilities:Support investment and business initiatives, including operation, control, audit, and regulatory-driven transformation exercises.Prepare...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About Hang Seng Investment Management LimitedHang Seng Investment Management Limited is a leading asset management company in Hong Kong, specializing in managing funds related to mainland China and Hong Kong markets.We are committed to providing investors with comprehensive investment management services through experienced investment managers and investment...


  • Hong Kong, Central and Western District, Hong Kong SAR China Upskills Full time

    Expert Financial Software ConsultantUpskills is seeking a seasoned Murex Front Office Consultant to join our team in Hong Kong. As a key member of our customer-facing team, you will drive the implementation and migration of Murex Front Office for one of our clients.Key ResponsibilitiesAnalyze business processes and functional requirements to identify gaps...


  • Hong Kong, Central and Western District, Hong Kong SAR China Upskills Full time

    Job DescriptionUpskills is seeking a highly skilled Financial Software Expert to join our team in Hong Kong. As a Capital Markets Specialist, you will play a key role in driving the implementation of our client's Murex Front Office system.Key ResponsibilitiesAnalyze business processes and functional requirements to identify gaps between existing and required...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and motivated individual to join our team as a Front Office Officer.About the Role:The successful candidate will have a Higher Diploma in Hotel Management or equivalent, with a minimum of 1 year experience in the service industry, preferably in Hotel Front Office or airline operations.Key Responsibilities:Provide exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and motivated individual to join our team as a Front Office Officer.About the Role:The successful candidate will have a Higher Diploma in Hotel Management or equivalent, with a minimum of 1 year experience in the service industry, preferably in Hotel Front Office or airline operations.Key Responsibilities:Provide exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and experienced individual to join our team at Shangri-La as a Front Office Host.About the Role:We are looking for someone with a Higher Diploma or above in Hospitality Management or a related field, with a strong background in Front Office Operations.The ideal candidate will have a minimum of 1 year of relevant experience...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Position OverviewThe Front Desk Supervisor plays a crucial role in ensuring a seamless experience for our guests at The Langham, Hong Kong. This position involves overseeing front desk operations, managing guest interactions, and maintaining high standards of service.Key Responsibilities:Supervise front desk operations, including guest check-in and check-out...


  • Hong Kong, Central and Western District, Hong Kong SAR China Upskills Full time

    Job OpportunityWe are seeking a skilled professional to join our team as a Murex Front Office Consultant at Upskills. As a key member of our team, you will be responsible for driving the implementation and migration of Murex Front Office for one of our clients in Hong Kong.Key ResponsibilitiesAnalyze business processes and functional requirements to identify...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, including confirming reservations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Front Office Manager.About the Role:The successful candidate will have a minimum of 3 years experience in a similar role in an international class hotel, with excellent command of spoken English, Cantonese and Putonghua. They will possess strong leadership skills, be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Front Office DeveloperAs a Front Office Developer, you will play a key role in our Equity Derivative Front Office Technology team. Your primary responsibility will be to oversee all agents in the pre-trade lifecycle, ensuring seamless execution of trades. You will work closely with traders and sales teams to respond to requests and implement solutions in JVM...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, including confirming reservations, assigning...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time

    About Ovolo GroupOvolo Group is a dynamic and innovative hospitality company that prides itself on its unique approach to customer service. With a strong focus on creating a welcoming and engaging environment for guests, we are seeking a highly skilled and experienced Front Office Supervisor to join our team.Job SummaryThe Front Office Supervisor will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Job DescriptionAs a Front Office Developer, you will be part of the Equity Derivative Front Office Technology team, overseeing all agents in the pre-trade lifecycle. You will be exposed to various investment banking sell-side processes, including derivative product pricing and risk hedging in our in-house trading & risk management systems, focusing on market...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProcess guest check-ins, including confirming...