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Business Operations Assistant Manager
2 months ago
The Assistant Manager of Business Operations plays a crucial role in enhancing operational efficiency and driving strategic initiatives within the organization.
Key Responsibilities- Operational Strategy: Formulate and implement strategies for business operations, focusing on process enhancements and daily operational tasks.
- Financial Management: Oversee daily accounting functions, including financial reporting and month-end reconciliation.
- Customer Service Excellence: Develop and refine service standards, monitor service quality, and provide training to ensure high levels of customer satisfaction.
- Warehouse Oversight: Supervise daily warehouse activities, including dispatch, receiving, sorting, and inventory management.
- Logistics Coordination: Ensure efficient logistics processes to meet order fulfillment KPIs.
- Vendor Relations: Manage post-sale support and maintain strong vendor relationships.
- Additional Responsibilities: Undertake various business operation tasks as required.
- Bachelor's degree in Business, Marketing, Management, or a related field.
- A minimum of 7 years of experience in business operations.
- Proficient in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
- Strong problem-solving abilities.
- Self-motivated and results-driven with a keen business sense.
- Excellent communication and negotiation skills, both as a team player and independently.
- Proficient in Microsoft Office and word processing software.
- Fluent in spoken and written Chinese (Cantonese and Mandarin) and proficient in English.
