Customer Services Director

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time
Job Overview
The Customer Services Manager will play a pivotal role in supervising the daily operations of the hotline team, ensuring that customers receive high-quality and timely services across various distribution channels. This position requires excellent leadership skills, as the incumbent will be responsible for overseeing the team's performance and contributing to the company's strategic development initiatives.

Key Responsibilities:
  • Serve as a liaison between internal stakeholders and external customers, fostering strong relationships and resolving complex issues.
  • Develop and implement customer service standards, ensuring consistency across all touchpoints.
  • Collaborate with cross-functional teams to design and execute initiatives that enhance customer experience and operational efficiency.

Requirements:
Education & Experience:
  • A degree in a relevant field (e.g., business administration, marketing) or equivalent experience.
  • At least 6 years of experience in customer-facing roles, preferably in the life insurance industry, with a proven track record of leadership and customer relationship management.

Skills & Qualifications:
  • Customer-service oriented and proficient in conflict resolution.
  • Excellent communication and interpersonal skills.
  • Patient, attentive to details, with good problem-solving and organizational skills.

Benefits:
This role offers a competitive remuneration package, including a 5-day workweek, opportunities for growth and development, and a chance to contribute to the company's success.

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