Digital Content Strategist for Transaction Banking

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
Job Description:

This role is a key contributor to the Transaction Banking Department, focusing on strategic planning and information technology. The ideal candidate will be an expert in creating engaging content that minimizes digital product friction.

About Us:

  • The Bank of China offers a dynamic work environment where professionals can grow and develop their skills.

Key Responsibilities:

  • Analyze customer experiences across channels and touchpoints, providing actionable insights to improve user experience.
  • Work collaboratively with business owners, UX designers, and stakeholders to ensure clear, concise, and engaging messaging.
  • Develop writing principles, guidelines, and workflow to maintain brand tone and consistency across channels.
  • Support user interviews, analysis, and survey design to inform data-driven content decisions.

Requirements:

  • Degree in Journalism, Communications, Media, Creative, Marketing, or related field.
  • At least 5 years of experience in UX writing and digital experience creation.
  • Familiarity with online customer engagement platforms and interactive design principles.
  • Excellent English and Chinese writing and communication skills.


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