Service Standards Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

**Key Responsibilities:**

As a Quality Improvement Manager, you will lead initiatives for continuous improvement, driving operational efficiency, innovation, and cost-saving measurement. You will also track performance metrics to measure the impact of improvements and ensure sustainable progress.

You will work closely with the Learning & Development Team to identify training needs and conduct workshops on quality standards and service excellence.

Additionally, you will perform any other duties and special projects assigned by your supervisors.



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