Operations Manager
1 month ago
About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering banking, insurance, and other related services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.
Our core values are caring, teamwork, and progressiveness. We embrace individual differences in talent and potential for growth, striving to create a culture that fosters a sense of pride and achievement beyond just a job, and a work environment where employees can be their authentic selves.
Reporting to the Manager, Operations Support, you will be responsible for overseeing the monitoring and supervision of Customer Due Diligence & Account Opening services.
Key Responsibilities:
• Process account opening applications in accordance with internal policies and local regulatory requirements.
• Conduct KYC (Know Your Client) / CDD (Customer Due Diligence) / AML (Anti-Money Laundering) reviews for new client relationships.
• Perform a checker role for account opening customer system data input.
• Assist with ad hoc projects as assigned.
• Provide backup support to Operations Support teams.
To succeed in this role, you should possess:
• A degree or higher.
• At least 5 years of banking experience, with 2 years in a supervisory role, preferably in operations with a focus on centralized processing and management.
• Knowledge of banking operations procedures, general banking products, and customer requirements.
• Experience handling sensitive information and knowledge of KYC/CDD/AML requirements.
• Ability to work independently and under pressure.
• Excellent communication and interpersonal skills.
• Self-motivation with analytical thinking.
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