Senior Technical Operations Specialist
6 days ago
IO Tech Solutions Overview
We are a leading provider of innovative technology solutions, and we're looking for a highly skilled Senior Support Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our trading systems.
Key Responsibilities
Manage daily trading functions for cash equities and F&O desks, overseeing seamless connectivity with exchanges and external brokers.
Perform early morning connectivity checks for Asian markets and provide timely support as needed, ensuring minimal disruptions to trading activities.
Maintain and improve OMS, EMS, and middleware systems, driving system upgrades and enhancements in line with exchange requirements.
Collaborate with infrastructure teams to facilitate software upgrades, ensure exchange connectivity, and resolve technical issues promptly.
Participate actively in weekend testing for OMS/EMS systems, identifying and resolving technical issues before they impact trading.
Qualifications
Bachelor's degree in IT, Computer Science, or related fields, demonstrating a solid foundation in technology and computer systems.
Minimum 5 years of experience in a broker/dealer setting, with a strong focus on supporting OMS/EMS trading systems and maintaining high levels of customer satisfaction.
In-depth understanding of the cash equity business in DMA/DSA, agency, and program trading environments, including expertise in trade flow systems.
Familiarity with exchange regulations across Asian markets, including HK, JP, KR, SG, TW, AU, IN, and ID, ensuring compliance with regulatory requirements.
Solid comprehension of trade booking systems essential for DMA/DSA trade execution, particularly in ID markets like CONNECT, Korea, Taiwan, and India.
Experience with HKEX projects and related exchange-driven activities, showcasing ability to adapt to changing market conditions.
Proficient in system monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch, and ITRS, ensuring proactive issue resolution and minimizing downtime.
Self-motivated and capable of working independently in a high-pressure trading environment, with exceptional communication skills to engage effectively with vendors and traders.
Willingness to take on additional trade support roles as needed, demonstrating flexibility and adaptability in a dynamic work environment.
Additional Skills
Understanding of swap, futures, and options businesses in DMA and DSA order flows, showcasing comprehensive knowledge of derivatives trading.
Awareness of the SRE (Site Reliability Engineering) model, ensuring alignment with industry best practices and continuous improvement.
Basic knowledge of FIX protocol is a plus, demonstrating willingness to learn and adapt to new technologies.
Familiarity with change and incident management tools like ServiceNow and enterprise messaging systems like Tibco and Solace, ensuring seamless collaboration with cross-functional teams.
Proficient in Oracle (user level), SQL, and stored procedures, showcasing database management skills and data analysis capabilities.
Knowledgeable in Unix/Linux, shell scripting, and Perl, ensuring proficiency in Linux-based systems and scripting languages.
Experience with programming languages such as Python and Java, demonstrating adaptability and versatility in coding and software development.
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