Senior Technical Operations Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full time

IO Tech Solutions Overview

We are a leading provider of innovative technology solutions, and we're looking for a highly skilled Senior Support Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our trading systems.

Key Responsibilities

  • Manage daily trading functions for cash equities and F&O desks, overseeing seamless connectivity with exchanges and external brokers.

  • Perform early morning connectivity checks for Asian markets and provide timely support as needed, ensuring minimal disruptions to trading activities.

  • Maintain and improve OMS, EMS, and middleware systems, driving system upgrades and enhancements in line with exchange requirements.

  • Collaborate with infrastructure teams to facilitate software upgrades, ensure exchange connectivity, and resolve technical issues promptly.

  • Participate actively in weekend testing for OMS/EMS systems, identifying and resolving technical issues before they impact trading.

Qualifications

  • Bachelor's degree in IT, Computer Science, or related fields, demonstrating a solid foundation in technology and computer systems.

  • Minimum 5 years of experience in a broker/dealer setting, with a strong focus on supporting OMS/EMS trading systems and maintaining high levels of customer satisfaction.

  • In-depth understanding of the cash equity business in DMA/DSA, agency, and program trading environments, including expertise in trade flow systems.

  • Familiarity with exchange regulations across Asian markets, including HK, JP, KR, SG, TW, AU, IN, and ID, ensuring compliance with regulatory requirements.

  • Solid comprehension of trade booking systems essential for DMA/DSA trade execution, particularly in ID markets like CONNECT, Korea, Taiwan, and India.

  • Experience with HKEX projects and related exchange-driven activities, showcasing ability to adapt to changing market conditions.

  • Proficient in system monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch, and ITRS, ensuring proactive issue resolution and minimizing downtime.

  • Self-motivated and capable of working independently in a high-pressure trading environment, with exceptional communication skills to engage effectively with vendors and traders.

  • Willingness to take on additional trade support roles as needed, demonstrating flexibility and adaptability in a dynamic work environment.

Additional Skills

  • Understanding of swap, futures, and options businesses in DMA and DSA order flows, showcasing comprehensive knowledge of derivatives trading.

  • Awareness of the SRE (Site Reliability Engineering) model, ensuring alignment with industry best practices and continuous improvement.

  • Basic knowledge of FIX protocol is a plus, demonstrating willingness to learn and adapt to new technologies.

  • Familiarity with change and incident management tools like ServiceNow and enterprise messaging systems like Tibco and Solace, ensuring seamless collaboration with cross-functional teams.

  • Proficient in Oracle (user level), SQL, and stored procedures, showcasing database management skills and data analysis capabilities.

  • Knowledgeable in Unix/Linux, shell scripting, and Perl, ensuring proficiency in Linux-based systems and scripting languages.

  • Experience with programming languages such as Python and Java, demonstrating adaptability and versatility in coding and software development.



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