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E.C Technology Ltd. is a leading provider of innovative technology solutions. We are currently seeking an Expert Technical Services Provider to join our team.
Job Summary:This role involves delivering exceptional IT support services to our esteemed clients. The successful candidate will possess excellent technical skills, strong communication abilities, and the capacity to work effectively in a fast-paced environment.
Key Responsibilities:- Provide comprehensive IT support services to VIP users in our Head office.
- Resolve complex technical issues reported by VIP staff.
- Fulfill a range of IT service requests, including desktop support and system maintenance.
- Collaborate with internal teams to ensure seamless support services.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
- Relevant tertiary qualifications in Computer Science or a related field.
- Minimum 4 years of experience in I.T-related fields with a proven track record in VIP support.
- Excellent knowledge of PC/Mobile/Tablet/iPad support and troubleshooting.
- Familiarity with Windows 7, 10, Apple OSX, Android, and iOS applications.
- Prior experience in providing IT deskside support is highly desirable.
- Superb communication and interpersonal skills.
- Ability to work collaboratively in a dynamic environment.
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