Technical Support Director

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Lead Service Delivery Teams

The Technical Support Director will be responsible for leading service delivery teams in adherence to ITIL process frameworks, coordinating service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery.

The key responsibilities of this role include:

  • Ensuring understanding and compliance with Service Level Agreements
  • Maintaining high service quality by defining clear service scopes and conducting regular assessments
  • Proactively managing resolutions for incidents, changes, and client issues, including timely escalations

Requirements:

  • Bachelor's degree in Information Technology or a related field
  • Minimum of 8 years relevant experience, including at least 5 years in a managerial role
  • Proficient in change, incident, problem, and vendor management
  • Experienced in IT support, system administration, and networking
  • Familiarity with ITILv4 framework and service management practices
  • Knowledgeable in Microsoft Windows, Linux, Cloud technologies, and Desk-side support
  • Professional certifications such as MCP, Redhat Linux, AWS, Azure, ITIL are advantageous


  • Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    ResponsibilitiesAs a Technical Support Director, you will be responsible for managing a team of technical support specialists who provide assistance to end-users. Your key responsibilities will include:Team Supervision: Supervise and mentor team members to ensure they have the necessary skills to resolve complex technical issues.Problem-Solving: Analyze and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Audemars Piguet Full time

    Audemars Piguet is committed to delivering exceptional customer experiences through its operations. As a key member of the team, the Technical Director for IT Operations will play a pivotal role in ensuring seamless service delivery.Job DescriptionIncident and Request Management: The successful candidate will be responsible for overseeing the incident...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Technical Director DW/BIAbout Classy Wheeler LimitedWe are seeking a highly skilled technical director to lead our data warehousing and business intelligence initiatives.Key Responsibilities:Overseeing the development of our data warehousing and business intelligence solutions.Leading a team of software engineers, offshore resources, and external...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Science & Technology Parks Corporation Full time

    About the PositionHong Kong Science and Technology Parks Corporation is seeking a Technical Services Director to lead our technical services team. As a Technical Services Director, you will oversee the overall technical services strategy, direction and operations, ensuring alignment with business objectives.You will provide technical leadership and guidance...

  • Technical Director

    6 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Web Applications Technical Director Job Description:We are seeking a highly skilled Technical Director to lead our web applications team.The ideal candidate should have 5+ years solid experience in programming and leading/coaching other programmers.Key Responsibilities:Lead a team to build web/application with Python and Vue.jsDevelop and maintain software...


  • Hong Kong, Central and Western District, Hong Kong SAR China CL Technical Services Limited Full time

    About CL Technical Services LimitedWe are a leading provider of private cloud platform support services, committed to delivering exceptional technical expertise to our clients.Key Responsibilities:Collaborate with server, network, and security engineers to deliver top-notch Tier 1 support services for our critical cloud infrastructure.Implement support...


  • Hong Kong Island, Hong Kong SAR China Rectrix Group Limited Full time

    About the RoleThis is a unique opportunity to work for a renowned property institution that drives career progression throughout the organization. As a Corporate Technical Services Director, you will be responsible for overseeing corporate technical functions across all assets.You will develop, review, and implement company-wide Corporate Asset Health...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Operations Director (Regional Telecom Carrier) - ICClient DescriptionRegional IT services and solutions providerObjectives of Position:Overall responsible and accountable for the Group's Hong Kong operations and maintenance activities of network infrastructure POPs, and in-country customer fronting & support.Lead a team of technical staff to manage...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsAt Classy Wheeler Limited, we are committed to delivering exceptional IT services to our business users. We are seeking an experienced Technical Project Director to lead our IT services team in delivering high-quality solutions. The ideal candidate will have a strong background in project management, with expertise in planning, negotiating, and...


  • Hong Kong Island, Hong Kong SAR China CL Technical Services Limited Full time

    CL Technical Services Limited Job Title: Government Relations and Technical Services ManagerJob SummaryWe are seeking an experienced professional to join our team as a Government Relations and Technical Services Manager.Main Responsibilities- Liaise with local and mainland government bureaux/departments and other stakeholders to formulate, implement and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fano (Fano Labs) Full time

    Key ResponsibilitiesThe Technical Project Director will be responsible for leading project deliverables and approaches, including technical direction.The ideal candidate will have experience in mastering product functionality and mapping client requirements with out-of-the-box features.Lead project deliverables and approaches, including technical...


  • Hong Kong Island, Hong Kong SAR China TECEZE Full time

    We're seeking a Technical Support Expert to provide expert-level technical support for our employees' computer-related issues. This is a full-time position that requires exceptional problem-solving skills and the ability to communicate complex technical information to non-technical stakeholders.Responsibilities:Provide advanced technical support for complex...


  • Hong Kong Island, Hong Kong SAR China China Harbour Engineering Co. Ltd Full time

    We are seeking a Technical Design Director to lead our engineering design team at China Harbour Engineering Co. Ltd. In this role, you will be responsible for overseeing the entire design process, from conceptualization to final submission. You will work closely with cross-functional teams to ensure that design solutions meet client requirements and company...


  • Hong Kong Island, Hong Kong SAR China NexusSearch Full time

    Technical Support Manager Role DescriptionNexusSearch is seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for overseeing the technical support function, ensuring the smooth operation of our online retail platforms, and enhancing the overall customer experience.Key...


  • Hong Kong Island, Hong Kong SAR China Cyberport Hong Kong Full time

    About the RoleCyberport Hong Kong is a leading hub for innovation and entrepreneurship, and we are seeking an experienced IT Support Engineer to join our team.Key ResponsibilitiesProvide technical support and guidance to employees using IT systems.Troubleshoot and resolve technical issues related to IT applications and system functionality.Collaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Australian International School Hong Kong Full time

    Australian International School Hong Kong is a renowned institution seeking a highly skilled professional to join its ICT team.Key ResponsibilitiesMaintain the daily operation of staff and school hardware and software in classroom and office locations.Provide technical support to students and staff for various software and computer technologies.Report...


  • Hong Kong, Central and Western District, Hong Kong SAR China CL Technical Services Limited Full time

    About the Role:The successful candidate will be responsible for providing Tier 1 support to a mission critical private cloud platform. This includes executing support operation services based on defined operation manuals and instructions provided by Tier 2 support team, as well as following defined documentation for incident and change management.To succeed...


  • Hong Kong Island, Hong Kong SAR China Getz Healthcare (Hong Kong) Limited Full time

    We are looking for a skilled Technical Support Professional to join our team at Getz Healthcare (Hong Kong) Limited. As a Technical Support Professional, you will be responsible for providing technical support to clients and conducting maintenance services for dental equipment.You will work closely with the sales team to deliver pre-sales demonstrations to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    About the RoleCrypto.com is seeking a Technical Program Director to join our team. As a Technical Program Director, you will be responsible for managing complex and large-scale cross-team, cross-functional technology initiatives. You will work closely with development teams to estimate work efforts, define milestones, and manage resources. Your primary goal...


  • Hong Kong Island, Hong Kong SAR China Stefanini North America and APAC Full time

    We are looking for a highly motivated and detail-oriented Technical Support Expert to join our team at Stefanini North America and APAC. As a Technical Support Expert, you will be responsible for providing exceptional technical support to our clients, including desktop/laptop tech support, Windows operating system support, and IMAC support.About the JobThe...