Global Crypto Ambassador
4 days ago
Digital Finance Expertise
Required Skills and Qualifications- Liaise with the global crypto community and develop strong relationships with its members.
- Engage with Tothemoon community members, encourage participation in discussions, and extend the engaged society across all the channels.
- Respond to customers' comments and requests in a timely manner, answer questions and provide support to members who need it.
- Review and moderate all user-generated content and user profiles; ensure that all members are following the rules, and take action against any member who violates the guidelines.
- Manage the banned user process, and track and remove previously banned users.
- Resolve disputes by acting as a mediator and finding a solution that works for everyone involved.
- Develop the online community moderation strategy and calendar.
- Produce reports on relevant moderation statistics, issues, and outcomes.
- Provide community feedback to the management and stakeholders.
- Coordinate with Marketing, Product, PR, and Communications teams of Tothemoon to ensure brand consistency.
- Stay up to date with digital technology, industry, and community trends.
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