IT Support Specialist for Global Technology Ecosystem
2 days ago
We are seeking a highly skilled IT support specialist to join our growing team in a global technology ecosystem. As an independent IT Support Engineer, you will play a crucial role in guaranteeing seamless, secure, and efficient access to the tools necessary for optimal performance.
In this position, you will deliver hands-on support, manage essential IT systems, and engage in projects that enhance our operational effectiveness. If you thrive on addressing complex challenges, collaborating with intelligent colleagues, and leveraging technology to empower people, we would love to connect with you.
Responsibilities- Serve as the primary problem solver for IT support and troubleshooting, ensuring employees maintain productivity with minimal disruption.
- Manage and optimize key IT systems, including communication tools, project management platforms, and access controls.
- Address networking issues, including VPN connectivity, DNS resolution, IP configurations, and cloud-based security settings.
- Develop and maintain clear and useful documentation for IT processes, troubleshooting guides, and best practices.
- Monitor and respond to support requests, including on-call support as needed.
- Assist in managing access controls, ensuring secure and efficient role-based access (RBAC).
Required Skills and Qualifications
- 3-5 years of experience in IT support and systems administration.
- Strong problem-solving skills, attention to detail, and a customer-first approach.
- Knowledge of IT security best practices, particularly in access control and data protection.
- Excellent written and verbal communication abilities, capable of conveying technical concepts to non-technical users.
- Previous experience in global, remote-first environments.
- Proficiency in both English and Chinese (Mandarin).
- Understanding of networking fundamentals: IP addressing, DNS, VPNs, and troubleshooting connectivity issues.
- Device & Asset Management: Experience with macOS administration, MDM solutions (e.g., Jamf, Kandji), and device lifecycle management.
- Access & Identity Management: Familiarity with IAM, SSO solutions (e.g., Okta), and endpoint security best practices.
- Collaboration & Productivity Tools: Experience with Slack, Zoom, Notion, and Google Workspace.
Nice to Have
- Experience in automating IT processes to enhance efficiency.
- Familiarity with cloud-based IT administration, such as AWS or GCP.
- Understanding of database relationships and basic data structuring.
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