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Ticketing Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

Job Summary:

The West Kowloon Cultural District Authority is seeking a highly skilled and experienced Ticketing Officer to join our team. As a key member of our operations team, you will be responsible for providing exceptional ticketing services to our customers, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Provide ticketing services at West Kowloon sales outlets, including Freespace, Xiqu Centre, M+ and Hong Kong Palace Museum, and maintain daily operation of ticketing hotline.
  • Handle ticket buyers' enquiries, complaints and difficult cases in a professional manner.
  • Support and train Ticketing Assistants in all aspects of the use of the computerised ticketing system.
  • Work closely with internal parties and external hirers on handling all issues relating to ticket sales.
  • Support the ticketing system setup team by delivering event configuration in accordance with prescribed operational procedures.
  • Perform any other related general duties from time to time as reasonably assigned by the Authority.

Requirements:

  • Possess a higher diploma or above in any discipline.
  • Have around 2-3 years of relevant experience in ticketing, customer service or front-of-house operation.
  • Be patient, customer-oriented, detail-minded and have a strong sense of responsibility.
  • Be required to work on shift according to the duty roster assigned, including weekends and public holidays.
  • Be proficient in written and spoken English and Chinese. Proficiency in Putonghua is an advantage.