Digital Operations Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time
About the Role

HKT's Digital Ventures is at the forefront of fintech innovations, driving business growth through cutting-edge loyalty rewards and e-commerce solutions in Hong Kong.

Our high-profile loyalty program and vast data insights provide a unique opportunity to operate a thriving digital ecosystem.

The Key Responsibilities
  • Onboard new merchants, verify documentation, and set up accounts efficiently.
  • Evaluate and process merchant information accurately, ensuring seamless transactions.
  • Reconcile and process merchant settlements promptly, maintaining excellent customer relationships.
  • Deploy, install, and maintain Point-of-Sale (POS) machines, guaranteeing optimal performance.
  • Manage records of merchant onboarding and POS operations with precision.
  • Collaborate with internal teams to resolve merchant account and POS machine-related issues effectively.
  • Ensure compliance with company policies and industry regulations during the onboarding process.
  • Prepare regular Management Information System (MIS) reports, providing valuable insights for business growth.
The Ideal Candidate
  • Degree in Accounting, Business Administration, or related fields is essential.
  • Prior experience in merchant acquiring, POS operations, or similar roles is an advantage.
  • A patient, detail-oriented, and customer-focused individual with excellent interpersonal and communication skills.
  • Fluency in both English and Cantonese is required.
  • Proficient in Microsoft Office applications, with a strong ability to adapt to new technologies.
About HKT

We are an equal opportunities employer welcoming applications from all qualified candidates. All provided information will be treated confidentially and used solely for recruitment purposes.



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