Digital Asset Operations Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time
About the Role
As a Digital Asset Operations Specialist at OSL, you will play a critical role in ensuring the smooth operation of our digital asset platform. Your primary responsibility will be to monitor and operate the Operations Console and systems in accordance with established standard operating procedures (SOPs) while committing to predetermined Service Level Agreements (SLAs).

You will communicate with traders, approvers, settlement and security teams to report requests and system status and malfunctions. Your duties will include monitoring and operating the Operations Console and other systems or platforms, managing and executing requests from traders as well as client requests, and ensuring operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs.

Key Responsibilities
  • Monitor and operate the Operations Console and other systems or platforms.
  • Manage and execute requests from traders as well as client requests.
  • Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs.
  • Review and provide feedback for all SOPs for consistency and accuracy.
  • Ensure proper protocol, procedures, notifications, and communications are followed.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls.
  • Identify risk-related issues and escalate to management.
  • Prepare and create reporting entries and fill in runsheets.
  • Work variable hours (shift basis) which may be adjusted to accommodate business needs.
  • Process additional backend administrative tasks.
  • Perform other duties and project responsibilities as assigned.


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