Business Support Manager
1 month ago
We are seeking a highly skilled and experienced Business Support Manager to join our team at JLL. As a Business Support Manager, you will be responsible for ensuring exceptional performance in workplace experience, compliance, engineering, finance, procurement, and other property-related areas.
Key Responsibilities- Align team priorities with key business drivers.
- Hire and retain top talent, providing regular coaching and feedback.
- Foster a "One JLL" mindset for a unified approach to service delivery.
- Meet contractual obligations and build strong relationships with clients.
- Develop and implement business plans aligned with client and company objectives.
- Manage financial targets and identify collaboration opportunities.
- Ensure adherence to contract requirements and achieve key performance indicators.
- Provide oversight for operations and drive operational excellence.
- Develop and manage client-focused initiatives and programs.
- Implement best practices, drive productivity, and innovation.
- Regularly communicate progress through reporting.
- 6-8 years' experience in Facilities Management, preferably with strength in Client Account Management as well as an understanding/experience in Engineering, Critical Environments, Project Management, Workplace Strategy and Employee / Workplace Experience.
- Demonstrated leadership and performance management skills.
- Strong understanding of business drivers and ability to align priorities.
- Excellent communication and relationship-building skills.
- Financial acumen to manage budgets and growth objectives.
- Knowledge of contract management principles.
- Strong operational management skills.
- Proactive and customer service-oriented mindset.
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