Business Support Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time
About the Role

We are seeking a highly skilled and experienced Business Support Manager to join our team at JLL. As a Business Support Manager, you will be responsible for ensuring exceptional performance in workplace experience, compliance, engineering, finance, procurement, and other property-related areas.

Key Responsibilities
  • Align team priorities with key business drivers.
  • Hire and retain top talent, providing regular coaching and feedback.
  • Foster a "One JLL" mindset for a unified approach to service delivery.
  • Meet contractual obligations and build strong relationships with clients.
  • Develop and implement business plans aligned with client and company objectives.
  • Manage financial targets and identify collaboration opportunities.
  • Ensure adherence to contract requirements and achieve key performance indicators.
  • Provide oversight for operations and drive operational excellence.
  • Develop and manage client-focused initiatives and programs.
  • Implement best practices, drive productivity, and innovation.
  • Regularly communicate progress through reporting.
Requirements
  • 6-8 years' experience in Facilities Management, preferably with strength in Client Account Management as well as an understanding/experience in Engineering, Critical Environments, Project Management, Workplace Strategy and Employee / Workplace Experience.
  • Demonstrated leadership and performance management skills.
  • Strong understanding of business drivers and ability to align priorities.
  • Excellent communication and relationship-building skills.
  • Financial acumen to manage budgets and growth objectives.
  • Knowledge of contract management principles.
  • Strong operational management skills.
  • Proactive and customer service-oriented mindset.

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