Senior Business Support Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function

DBS Bank (Hong Kong) Limited's Corporate and Investment Banking division provides comprehensive banking solutions to corporate customers, encompassing cash management services, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange. Through our long-standing relationships with customers in the region, we offer account relationship management, service differentiation, product development, and rigorous credit standards.

Objectives
Our goal is to provide a robust business management support function in customer service, ensuring seamless operations and service delivery perspectives in IBG. By doing so, we aim to deliver an exceptional customer experience.

Responsibilities

• Collaborate effectively with working partners, such as relationship managers, operation units, GTS, T&M, RMG, and CBG, to ensure smooth partnerships.

• Provide support for customer services in IBG.

• Monitor and enhance the end-to-end processes of operation and service delivery to improve the customer experience.

• Identify customer needs and develop marketing and communication strategies to address them.

• Participate in ad-hoc projects and initiatives to drive business growth.
Accountabilities

• Work closely with business partners to enhance the channel delivery platform, ensuring quality customer journeys and experiences.

• Lead and monitor service quality through business process re-engineering and system enhancement.

• Foster active and smooth communication with regional teams on areas such as annual customer surveys, journeys, marketing events, and more.

• Analyze and report on complaints, identifying opportunities for service and product improvements.

• Promote a change culture within the Institutional Banking Group.

• Lead and manage ad-hoc projects for the Institutional Banking Group and COO Office, with a focus on timely delivery and attention to detail.

• Possess a degree in Business or a related field.

• Minimum 7 years of relevant experience in general banking operations and services.

• Demonstrate customer orientation, a passion for success, strong responsiveness, and good problem-solving skills.

• Possess strong interpersonal and communication skills to work with various service partners.

• Proficient in MS Word, Excel, and PowerPoint, with a good command of written and spoken English and Chinese.
  • Senior Manager

    1 day ago


    Hong Kong, Central and Western District, Hong Kong SAR China Informa Global Support Full time

    About the RoleInforma Global Support is seeking a highly skilled and experienced Senior Accountant to join our team in Hong Kong. As a key member of our finance team, you will be responsible for delivering accurate and high-quality accounting services to our business divisions.Key ResponsibilitiesMonthly Close Process: Responsible for the monthly close...


  • Hong Kong, Central and Western District, Hong Kong SAR China Globe Business Media Group Full time

    Unlock the Power of Insightful StorytellingWe are seeking a talented Senior Business Intelligence Journalist to join our team at Globe Business Media Group. As a key member of our editorial team, you will play a critical role in producing high-quality, engaging content that informs and educates our audience.About the RoleThis is an exciting opportunity for...

  • Senior Reporter

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Law Business Research Full time

    Join Our TeamAt Law Business Research, we're looking for a skilled Senior Reporter to join our team. As a key member of our editorial team, you'll be responsible for producing high-quality, in-depth content that showcases your expertise in the APAC market and legal developments.Key Responsibilities:Develop and maintain a strong network of sources to provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blockchain & Climate Institute Full time

    Volunteer Chief of Staff/DeputyRole Title: Chief of Staff/DeputyRole Nature: VolunteerLocation: Home-basedThe Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.We are seeking a motivated and adaptable volunteer to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fidelity Business Partners Full time

    Fidelity Business Partners, a forward-thinking organization that prioritizes residents', team members', and community well-being, seeks an experienced Keyholder - Password Management Specialist to enhance our cybersecurity posture. With a focus on fostering above-average profits and long-term wealth creation through aligned interests, we believe in the power...

  • Senior Manager

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Senior Manager - Portfolio SupportAt Hang Lung Properties, we are seeking a highly skilled Senior Manager to join our team. The successful candidate will be responsible for all aspects of service delivery, from planning and budgeting to policy setting, execution, and service level and quality. Key responsibilities include acting as a technical advisor for...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential with HSBCAre you a seasoned professional looking for a new challenge? Do you have a passion for driving business growth and improving operational efficiency? If so, we have an exciting opportunity for you to join our team as a Senior Business Management Manager at HSBC.About the RoleWe are seeking a highly skilled and experienced...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business FunctionDBS Vickers (Hong Kong) Limited is a leading financial services provider in Asia, backed by the financial strength of DBS Group. We offer a broad range of services, including wealth management, financial advisory, research, and brokerages.Responsibilities• Collaborate with Head Office to implement and cascade directions and policies for...

  • Financial Analyst

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Informa Global Support Full time

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at Informa Global Support. As a Financial Analyst, you will be responsible for delivering accurate and timely financial information to support business decision-making.Key ResponsibilitiesPrepare and analyze financial reports, including profit and loss statements and balance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Star Anise Limited Full time

    Senior Business Development ManagerStar Anise Limited is seeking a highly skilled Senior Business Development Manager to join their team in Hong Kong. As a key member of the Business Development team, you will play a crucial role in driving revenue growth and market share for the company.Key Responsibilities:Develop and execute a strategic business...


  • Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    About BNYAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.Role OverviewWe're seeking...

  • Senior Reporter

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Globe Business Media Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Reporter to join our team in Hong Kong. As a key member of our editorial team, you will be responsible for producing high-quality, complex news and analysis on the APAC market and legal developments.Key ResponsibilitiesDevelop and maintain a strong network of sources to produce credible and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential in a Dynamic RoleHSBC is seeking a high-calibre professional to join our Consumer Assets team as a Senior Retail Business Manager. In this role, you will be responsible for coordinating and driving ongoing deliverables, including financial planning, budgeting, and resource management.Key ResponsibilitiesDevelop and implement financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time

    Company OverviewOliver James Associates is a leading global recruitment agency that specializes in finding top talent for various industries. Our team of experts has extensive experience in recruitment and staffing, and we are committed to delivering exceptional results.SalaryThe estimated annual salary for this role is £120,000 - £180,000, depending on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Senior Manager, Chargeback and Merchant SupportReporting to the Head of Credit Card, you will be responsible for planning, organizing, managing and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About the RoleDBS Vickers is seeking a highly experienced Business Manager and Leader to join our team in Hong Kong.Key ResponsibilitiesCollaborate with the Head Office to implement and cascade directions and policies for operations and risk management to support the front-end business plans.Lead the Business Management team in developing and executing...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Business Operations Executive to join our team at China Mobile International Limited. The successful candidate will be responsible for coordinating related divisions at headquarters to establish a major business opportunity upgrade guarantee mechanism to provide end-to-end process support for major business...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a Senior Business Solutions Manager to join our team at AXA Group. The successful candidate will be responsible for managing business stakeholders relationships and expectations, leading or participating in multiple projects by scoping and delivering total solutions, and supporting and aligning efforts to meet business needs.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Senior Business Compliance ManagerHang Seng Bank is seeking a seasoned professional to join our team as a Senior Business Compliance Manager. This role will be responsible for ensuring compliance with relevant laws, rules, codes, regulations, and guidelines set by regulators and the HSBC Group.Key ResponsibilitiesStay up-to-date with relevant group...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gough Recruitment Full time

    About the Role:Gough Recruitment is seeking an experienced Senior Business Operations Manager to join our client's Asset Management firm.Key Responsibilities:Manage the operations of the family office, ensuring seamless execution of day-to-day tasks.Identify areas for operational efficiency and implement improvements to enhance productivity and...