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Server Engineer
2 months ago
Job Summary
The Career Works Limited is seeking a highly skilled and experienced Server Engineer to join our team. As a Server Engineer, you will be responsible for providing technical guidance to teammates and technical support to clients.
Key Responsibilities
- Work in IT Managed Services Team providing technical guidance to teammates and technical support to clients.
- Act as IT infrastructure senior Level II / subject matter expert / Level III engineer on solving different IT infrastructure problems.
- Act as escalation point for other team members on IT infrastructure problems.
- Actively monitor client's infrastructures and execute preventive measures to prevent problems / issues from happening.
- Work with helpdesk team leader on providing top level service to our clients in a timely and professional manner.
- Provide infrastructure advice both internally and to clients on improving system efficacy, stability, performance and security.
- Work with other teammates to design and execute technology solutions / projects.
- Develop junior teammates on technical skill sets.
- Maintain update records of client's IT infrastructure.
- Understand and deploy company culture and standards.
- Remains contactable via phone out of office hours.
- Flexible on work hours including weekend and public holidays.
Requirements
- Fluency in written and spoken English is mandatory. Fluency in spoken Mandarin would be an advantage.
- Ability to deliver results in an efficient manner in constrained timeframes.
- Able to work under stress.
- Industry certifications would be an advantage (such as MCSE / MCITP, Microsoft MS / AZ, VCAP, VCP, CISSP, CISA, etc.).
- Solid and strong hands on experience on Microsoft Windows Server technologies is a must.
- Solid and strong experience with multi-sites infrastructure deployment.
- Solid and strong hands on experience on IT infrastructure including servers, storages, data backups, replications, network, UPS, etc.
- Strong troubleshooting skills.
- Excellent communication and interpersonal skills, within the company and at all levels of clients.
- 5+ year experience in a technology support role.
- 3+ year experience and above in an senior engineer role.
- Previous experience in a service provider environment is an advantage.
- Trade floor or financial services IT experience would be an advantage.
- Diploma or above in fields of Information Technology, Software Engineering or equivalent.
