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Senior IT Infrastructure Engineer

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time
Job Title: Server Engineer

At The Career Works Limited, we are seeking a highly skilled Server Engineer to join our team. As a Server Engineer, you will play a critical role in providing technical guidance and support to our clients and team members.

Key Responsibilities:
  • Provide technical expertise in IT infrastructure, including servers, storage, and network systems.
  • Work closely with the service delivery team to provide level II and level III support to clients.
  • Act as an escalation point for IT infrastructure problems and provide solutions.
  • Monitor client infrastructures and execute preventive measures to prevent problems.
  • Collaborate with the helpdesk team leader to provide top-level service to clients.
  • Provide infrastructure advice to improve system efficacy, stability, performance, and security.
  • Design and execute technology solutions and projects with other team members.
  • Develop junior team members on technical skills.
  • Maintain update records of client IT infrastructure.
Requirements:
  • Fluency in written and spoken English is mandatory.
  • Ability to deliver results in an efficient manner in constrained timeframes.
  • Able to work under stress.
  • Industry certifications would be an advantage.
  • Solid hands-on experience with Microsoft Windows Server technologies.
  • Strong troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • 5+ years of experience in a technology support role.
  • 3+ years of experience in a senior engineer role.