Digital Experience Executive

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Title: Digital Experience Executive – Travel Shopping

Cathay Pacific Airways Limited is seeking a highly skilled Digital Experience Executive to join our team in Travel Shopping. As a key member of our digital product development team, you will be responsible for ensuring the successful delivery of e-commerce initiatives that enhance customer experience and align with our digital product portfolio.

Key Responsibilities:
  • Act as the e-commerce product owner, responsible for end-to-end delivery of digital products and services.
  • Collaborate with cross-functional teams to transform business requirements into actionable items for the product development team.
  • Work with other product owners to define the proposition and primary objective of different booking products within our digital product portfolio.
  • Understand the capabilities of our e-commerce platform and propose optimal solutions to improve the customer's booking experience.
  • Work with the IT team to define user stories, acceptance criteria, and design test cases.
  • Conduct user acceptance testing to ensure deliverables meet acceptance criteria and provide training to business users as needed.
  • Investigate incidents and work with stakeholders to ensure proper fixes or workarounds are in place in a timely manner.
Requirements:
  • A degree in Information Technology, Business, or a related field with at least 2 years of experience.
  • A minimum of 2 years of hands-on experience in customer-facing digital product development, app development, or loyalty product experience.
  • A customer-centric mindset and the ability to think creatively.
  • Strong teamwork and collaboration skills, with good interpersonal skills.
  • A fast learner who can adapt to change.
Personal & Application Information:

Cathay Pacific is an Equal Opportunities Employer. We are committed to protecting the personal data of our job applicants. Please note that we will use your personal data for recruitment purposes only and in accordance with our personal data policy. If you are not contacted within eight weeks, please consider your application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement is available upon request by contacting our Data Protection Officer.



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