Digital Banking Manager
7 days ago
We are a leading financial services group in Hong Kong, offering a wide range of banking, insurance, and financial services through our extensive network of branches in Hong Kong, Macau, and Mainland China.
Our core values are centered around caring, teamwork, and progressiveness. We believe that every individual is unique and has the capacity for growth, and we strive to create a culture that fosters a sense of pride and accomplishment beyond just a job.
We are committed to shaping a culture that allows our employees to be their authentic selves, just like at home. Our goal is to develop top-tier digital banking solutions that exceed customer expectations.
Key Responsibilities- Develop and execute business strategies for digital banking channels and other related digital channels, including delivering new or improved digital products and services.
- Proactively explore new digital banking solutions to address pain points for personal and SME customers.
- Focus on creating exceptional end-to-end customer experiences on digital channels.
- Participate in the project life cycle for digital projects, including user requirements preparation, review of User Acceptance test cases and results, and preparing customer communication and internal training.
- Initiate marketing campaigns to drive digital adoption and usage.
- Collaborate with diverse stakeholders and demonstrate a strong collaborative spirit.
- Hold a degree or above in Business Administration, Marketing, e-Commerce, Information Technology, or a related discipline.
- Have at least 5-6 years of relevant experience in digital banking service development.
- Possess experience and knowledge in SME digital banking platforms, which would be an advantage.
- Be a self-starter with good problem-solving skills.
- Demonstrate proven adaptability and good interpersonal skills.
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