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E-commerce Operations Manager

2 weeks ago

Hong Kong Island, Hong Kong SAR China Regal Hotels International Full time
About the Role

This is a mid-senior level position that requires a high level of expertise in revenue management and distribution. The successful candidate will be responsible for developing and implementing revenue management strategies, managing e-distribution channels, and collaborating with hotel teams.

Responsibilities
  • Develop and implement revenue management strategies based on market analysis and best practices.
  • Manage all e-distribution channels, ensuring accurate content, rates, and availability.
  • Monitor performance metrics and optimize property listings and reviews.
  • Design promotional offers for online sales channels, focusing on OTAs.
  • Prepare reports and analyze segment and channel performance to identify revenue growth opportunities.
  • Collaborate with hotel teams to streamline workflows and improve efficiency.
  • Provide training and support on e-distribution tools and online sales platforms.
Requirements
  • Experience: 4+ years of experience in reservations, revenue management, or e-commerce within the hotel industry or at OTAs.
  • Knowledge: Strong knowledge of PMS, channel managers, and revenue management systems.
  • Education: Bachelor's degree in Hospitality Management or related field.
  • Skills: Excellent communication and interpersonal skills.
  • Language: Fluency in English and Chinese (written and spoken).