Head of E-Commerce

1 week ago

Hong Kong Island, Hong Kong SAR China Clarins Group Full time

Select how often (in days) to receive an alert:

[[SENIOR MANAGER, E-COMMERCE HK]]

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

What you'll do:

E-Commerce Strategy & Operations

  • Develop and implement strategies to drive online revenue, market share, and customer loyalty.
  • Oversee website content and ensure alignment with brand messaging and marketing campaigns.
  • Optimize the online customer journey to improve navigation, checkout processes, and user experience.
  • Own E-commerce A&P (media, sampling, packaging etc. investments) and P&L for HK, focusing on driving revenue target and main on-site KPIs (traffic, conversion, AOV..)

Digital Marketing

  • Manage digital campaigns (SEO, SEM, paid social, email) to drive traffic, engagement, and ROI.
  • Lead CRM initiatives to enhance customer retention through personalized campaigns.
  • Collaborate with agencies and vendors to apply industry best practices and innovative approaches.

Data Analysis & Optimization

  • Use analytics tools to track performance, identify trends, and refine strategies.
  • Conduct A/B testing to optimize campaigns and site performance.
  • Provide actionable insights through detailed performance reporting.
  • Ensure the e-commerce platform operates efficiently, resolving any technical issues promptly.
  • Oversee integrations with third-party tools and implement platform enhancements.
  • Drive UX/UI improvements to elevate the overall shopping experience.

Budget Management

  • Plan, monitor, and manage budgets to achieve financial targets efficiently.

What you have:

Experience & Leadership

  • Years of Experience: 8–12 years in e-commerce or digital marketing.
  • Success Metrics: Proven track record in driving growth and leading cross-functional teams.

Technical Expertise

  • E-commerce Platforms: Proficiency in platforms such as Salesforce Commerce Cloud and Shopify.
  • Analytics Tools: Skilled in using Google Analytics and Tableau for data analysis.

Strategic & Analytical Skills

  • Data-Driven Decision Making: Ability to analyse metrics and adapt strategies based on industry trends.
  • Strategic Vision: Strong strategic thinking to navigate market changes effectively.

Customer-Centric Mindset

  • UX/UI Improvements: Focus on enhancing customer experiences through design enhancements.
  • Personalised Marketing: Implement innovative solutions to tailor customer interactions.

Communication & Budget Management

  • Communication Skills: Excellent verbal and written communication abilities.
  • Budget Management: Experience in managing budgets to meet financial and operational targets.

Knowledge of Acquisition Platforms

  • Platforms: Familiarity with key acquisition platforms including Google, Facebook, YouTube, and Instagram.
  • Analytics Tools: Knowledge of analytics tools like Google Analytics, Omniture, and Tag Management Systems.

SEO Knowledge

  • Search Engine Optimization: Understanding of SEO best practices to improve online visibility.

Project Management Experience

  • Software Proficiency: Previous use of project/task management software systems.
  • Agile Methodology:Familiarity with Agile tools such as Confluence, JIRA, or Wiki is a plus.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

#J-18808-Ljbffr

  • Digital Commerce Director

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    We are a fast-growing organization with a diversified portfolio of businesses. As Head of eCommerce, you will be responsible for developing and implementing e-commerce strategies, managing CRM and loyalty programs, and identifying new business opportunities through research and partnerships.Key Responsibilities:Drive business growth through effective...

  • Head of Digital Transformation

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    A key member of our team, the Head of eCommerce, will oversee the development and execution of e-commerce strategies, manage CRM and loyalty programs, and identify new business opportunities through research and partnerships.Key Responsibilities:Develop and implement e-commerce strategies to drive business growth and revenue.Lead the development and...

  • Head of Consumer Business

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time

    We are seeking a seasoned consumer business head to lead our team of business managers and product management professionals. The successful candidate will have a proven track record of building and developing high-performing teams, with excellent communication, negotiation, and interpersonal skills. You will be responsible for driving the development of...

  • Sales Leadership Role

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China PERSOLKELLY Full time

    Company OverviewPERSOLKELLY is a leading global conglomerate company providing various E-commerce services, including Internet and financial services.We are now seeking an experienced Head of Sales to drive revenue growth and business expansion.

  • Assistant to the Case Management Team at ICC

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce is seeking an Associate to join its case management team in Hong Kong.The successful candidate will be responsible for administrative tasks, including:Preparation and sending of letters and emails;Electronic and paper archiving;Follow-up on cases under lawyer supervision;Database management;Preparing ICC Court documents...

  • Case Management Administrative Assistant

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce operates as the primary voice of the real economy in international organisations, championing local business interests in global decision-making.We provide private global dispute resolution services, leveraging ICC's independence, integrity, and expertise.The case management team is responsible for administrative tasks,...

  • International Trade Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce is a leading organization in the global trade industry, with a core mission to facilitate business operations worldwide.We operate as the primary voice of the real economy in various international organizations, championing the needs of local businesses in global decision-making processes.Our convening power enables us...

  • Administrative Coordinator for Dispute Resolution Services

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    As the global representative of over 45 million businesses across more than 170 countries, the International Chamber of Commerce aims to make business work for everyone, every day.We operate as the primary voice of the real economy in international organisations, championing local business interests in global decision-making.The convening power of our global...

  • International Business Assistant

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce is a leading business organization that operates with a mission to make business work for everyone, every day, everywhere. Our core values include diversity, acceptance, and equality of opportunity.We are currently recruiting an Assistant to join our case management team in Hong Kong, who will be responsible...

  • Administrative Support Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce is a global business organization that aims to facilitate international trade and development. As a key player in this arena, we require an experienced Assistant to join our case management team in Hong Kong.The role involves providing administrative support, including:Daily mail preparation, electronic and paper...

  • Head of Foreign Exchange Sales

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China PERSOLKELLY Full time

    Company OverviewPERSOLKELLY is a top-tier global conglomerate company providing various e-commerce services including internet and financial services.Job SummaryWe are seeking an experienced sales leader to join our team. As Head of Foreign Exchange Sales, you will be responsible for developing and executing a comprehensive sales strategy, leading a team of...

  • Head of Sales

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China PERSOLKELLY Full time

    PERSOLKELLY's SnapShot Urgent Recruitment for an Aggressive Sales Team Head A person who can perform steady cold calling and sales activities as a playing manager and can manage counts. Applications from other industries are welcome Company Profile Our client is a top-tier global conglomerate company that provides various E-commerce services including...

  • Administrative Assistant, case management – ICC Dispute Resolution Services

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China International Chamber of Commerce Full time

    As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to "make business work for everyone, every day, everywhere".We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the...

  • Retail technology leader

    3 days ago

    tung chung, islands, hong kong, Hong Kong SAR China Pinpoint Asia Full time

    Hire Top IT, Digital & Data Talents for Tech-Savvy Clients | Director, Head of HK Practice | Pinpoint Asia We seek an experienced and dynamic Retail Technology Leader for our client's cross-country retail enterprise. This role will be pivotal in driving our technological advancement across the full spectrum of retail technology, including application and...

  • Case Management Administrator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    The International Chamber of Commerce operates as a primary voice of the real economy in intergovernmental organizations such as the World Trade Organization and the UN climate process. We champion the needs of local businesses in global decision-making processes.Our global network enables us to set rules and standards that facilitate over $17 trillion...

  • Asia Pacific Head of Omnichannel Experience

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Canada Goose Full time

    Key ResponsibilitiesPerformance-track regional e-commerce business against key performance indicators (KPIs), budget, forecast(s), and competitive benchmarks.Collaborate with key partners to ensure robust trading plans aligned to the integrated marketing calendar.Engage stakeholders with opportunities to maximize KPIs and limit barriers to conversion and...

  • Administrative Assistant, case management – ICC Dispute Resolution Services

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full time

    As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to "make business work for everyone, every day, everywhere". We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the...

  • Head of Supply Chain

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lever Style Full time

    Head of Supply Chain (Apparel Manufacturing) Lever Style is the world's premier apparel production platform for premium labels such as Hugo Boss, Paul Smith, and Amie Leon Dore, outdoor/activewear brands such as Arc'teryx, Vuori and J Lindeberg, and e-commerce pioneers such as Bonobos, Stitch Fix and Mizzen + Main. Our innovative, high mix-low volume...

  • Head of Analytics and Modelling

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Head of Analytics and Modelling RoleAt the Bank of China, we are looking for an experienced Head of Analytics and Modelling to join our team. As a key member of our Personal Banking Risk And Integrated Management Department, you will be responsible for leading our analytics and modelling efforts.The ideal candidate will have a strong background in risk...

  • Supply Chain Director

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lever Style Full time

    Head of Supply Chain (Apparel Manufacturing) Job SummaryCompany Overview:Lever Style is the world's premier apparel production platform for premium labels, outdoor/activewear brands, and e-commerce pioneers.We offer an innovative, high mix-low volume solution that reduces excess inventory and stockouts, with unparalleled product expertise.Our versatile...