Technical Support Specialist for Faculty Websites

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

Lingnan University, a premier institution in Hong Kong, seeks an exceptional Technical Support Specialist to join its Office of the Faculty of Business. This is an exciting opportunity to contribute to the university's mission of providing quality education and conducting high-impact research.

Responsibilities

The successful candidate will be responsible for:

  • Providing technical support for faculty websites and computer systems, ensuring seamless functionality and performance.
  • Handling users' inquiries and resolving technical issues efficiently and effectively.
  • Developing and maintaining websites/landing pages to support the Faculty and academic programs.
  • Administering and managing IT facilities, including system updates and new installations.
  • Troubleshooting malfunctions, system errors, or other technical issues promptly.
  • Communicating with stakeholders to understand technical requirements and provide suitable solutions.
  • Performing other duties as assigned by supervisors.
Requirements

To succeed in this role, the ideal candidate should possess:

  • A Bachelor's Degree or above in Computer Science, Information Technology, or related disciplines.
  • At least 4 years of relevant post-qualification experience, preferably in academic institutions.
  • Familiarity with website development and knowledge of skills in HTML5, CSS, PHP, JavaScript, SQL, etc.
  • Knowledge and experience in supporting Content Management Systems (CMS) are advantageous.
  • Ability to work independently and within a team.
Salary and Benefits

The salary range for this position is estimated to be HKD 40,000 - HKD 60,000 per month, commensurate with qualifications and experience. The package includes annual leave, medical and dental benefits, mandatory provident fund, and gratuity.



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